Bitlocker is off but C drive shows Bitlocker encrypted Wondows 10

Question

_{Thursday, August 17, 2017 3:34 PM}

BitLocker according to Control Panel is off

The C drive Icon has the padlock icon and yellow ! icon

Disk Management states the drive is "Bitlocker Encrypted"

Screenshot below

I am attempting to clone the drive has a backup but Acronis fails because it says the drive is BitLocker encrypted

I need to turn BitLocker OFF but there is no option in the control panel

I cannot locate any third party sodtware, this is a Dell Latt 7480

Windows 10 64Bit PRO 1703

All replies (8)

_{Friday, August 18, 2017 7:28 AM | 6 votes}

Hi,

“The C drive Icon has the padlock icon and yellow ! icon”

Try to hover over the mouse and see maybe it gives you a pop up information on it.

Check the error code recorded in the Event Viewer(Windows Logs\Applications, System).

we could run command “manage-bde -off C:” as administrator to turn off bit lock on C drive.

I noticed you want to clone the drive. Clone is not an official measure which would cause system corruption. I recommend you to transfer data with USMT instead of clone.

Best regards,

Joy.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, August 23, 2017 1:33 AM}

Hi,

Any update?

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, August 28, 2017 8:03 PM | 2 votes}

If a drive is encrypted, but encryption is suspended, we will see a "!" icon. Please verify using the command

manage-bde -status c:

--

Acronis True image should be able to image BL encrypted drives when they are suspended, so that would indicate it is not suspended and that's why I ask you to confirm the state using that command.

_{Thursday, August 31, 2017 6:01 AM}

Hi,

I have not heard from you for several days, was your issue resolved?
I will close the case temporarily, if you have any other update, please reply to us. It will automatically re-open when you reply.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, September 4, 2017 10:19 AM}

Hello Dear

I did it, and this work for me.

Thank you

_{Monday, September 4, 2017 10:26 AM}

Great, it is a good news.

Thank you for your feedback, and I would be very appreciate if you could mark the useful replies. It would be very helpful for other customers.

At last, enjoy your life and wish have a good start in this week.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, September 19, 2018 6:12 PM}

So I have the exact same issue and when I use the manage-bde -status C: command I get 

Conversion Status: Used Space Only Encrypted

Percentage Encrypted: 100.0%

Encryption Method: AES 128

Protection Status: Protection Off

Lock Status: Unlocked

Identification Field: Unknown

Key Protectors: None Found

I'm having no luck with it. Everytime I'm outside the OS it says your C drive has a bitlocker encrypted and when I'm in control panel I have see the same image posted. Any ideas? I didn't see a real answer to this question yet.

_{Thursday, September 20, 2018 6:17 AM}

Ricky, you have no protectors set ("Key Protectors: None Found"). Add a TPM protector, if possible and afterwards see if you can suspend bitlocker and then use your backup program.

manage-bde-protectors -add c: -tpm