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Question
Wednesday, November 18, 2015 5:45 PM | 1 vote
Hi. I'm on Windows 10 Pro x64 10240. Windows Update keeps trying to install Win10 10586 and failing with Event ID 31 (below). Can anyone please help ?
I've already tried all the usual things over the last few days, like rebuilding my user profile (took ages, complete waste of time), following Microsoft's recommended procedure for resetting and re-registering MS Update (took ages, complete waste of time), restarting, turning off various things, switching back from MS Update to Windows Update, changing where I get my updates from (MS servers only), trying under a different user account, etc. No joy.
My computer is on a domain and I have local admin privileges.
Log Name: Microsoft-Windows-WindowsUpdateClient/Operational
Source: Microsoft-Windows-WindowsUpdateClient
Date: 18/11/2015 17:11:41
Event ID: 31
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Download
User: SYSTEM
Computer: Na-0-015-WPA.nrc.ac.uk
Description:
Windows Update failed to download an update.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />
<EventID>31</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>12</Opcode>
<Keywords>0x4000000000000024</Keywords>
<TimeCreated SystemTime="2015-11-18T17:11:41.890227600Z" />
<EventRecordID>1867</EventRecordID>
<Correlation />
<Execution ProcessID="592" ThreadID="2848" />
<Channel>Microsoft-Windows-WindowsUpdateClient/Operational</Channel>
<Computer>Na-0-015-WPA.nrc.ac.uk</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="updateTitle">Upgrade to Windows 10 Pro, version 1511, 10586</Data>
<Data Name="errorCode">0x80200013</Data>
<Data Name="updateGuid">{BAE0476D-D5E0-45C6-9F59-B87E910A2B4B}</Data>
<Data Name="updateRevisionNumber">201</Data>
</EventData>
</Event>
-- huddie71 If you~re not seeking help or offering it, you probably shouldn~t be here.
All replies (3)
Thursday, November 19, 2015 7:00 AM âś…Answered | 1 vote
Hi,
Let's see the description of this error code as below:
BITS can request ranges of updates. However, if the network proxy or firewall device does not support range requests, BITS cannot download updates. Therefore, BITS returns the 0x80200013 error code. When this problem occurs, the %windir%\Windowsupdate.log displays the following entry:
Download job failed due to insufficient range support
To resolve this problem, contact the vendor of the network proxy or firewall device.
To fix this issue, please first disable your 3rd party security app or firewalls, if there is any proxy settings on your computer, please remove it before install Windows updates.
Hope this could be helpful.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Tuesday, December 1, 2015 10:33 AM | 1 vote
Hi,
Let's see the description of this error code as below:
BITS can request ranges of updates. However, if the network proxy or firewall device does not support range requests, BITS cannot download updates. Therefore, BITS returns the 0x80200013 error code. When this problem occurs, the %windir%\Windowsupdate.log displays the following entry:
Download job failed due to insufficient range support
To resolve this problem, contact the vendor of the network proxy or firewall device.To fix this issue, please first disable your 3rd party security app or firewalls, if there is any proxy settings on your computer, please remove it before install Windows updates.
Hope this could be helpful.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
I worked around this problem by bypassing the company firewall temporarily and it worked straight away.
-- huddie71 If you~re not seeking help or offering it, you probably shouldn~t be here.
Tuesday, December 1, 2015 10:39 AM | 1 vote
Hi,
The update issue can be directly affected by Firewall settings.
You may need to confirm with your network admin to know which Firewall settings block BITS / windows update.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].