Intune portal doesn't show install status for apps correctly

Question

_{Wednesday, November 7, 2018 5:31 AM}

From what I understand, I'm supposed to see details on the installed managed apps, as seen in step 8 here:

https://docs.microsoft.com/en-us/intune/troubleshoot-app-install

I don't see it. The install statuses seem to be incorrect/outdated (i.e. apps that have successfully installed show up as waiting for install status and even successfully installed apps just say "Application created" in the details pane. See screenshot.

How can I get this to work right?

All replies (11)

_{Wednesday, November 7, 2018 5:35 AM}

If you select an app with an outdated status, can you click the Sync button? After a while and clicking the Refresh button, does it update?

When was the last time the Desktop did a Sync from the device?

_{Wednesday, November 7, 2018 5:42 AM}

Sync'ing has no effect and when I do sync, the device check in time updates as expected.

_{Thursday, November 8, 2018 4:08 AM}

We are also seeing this. All apps were showing Installed yesterday, now only one Store app is.

The apps with "Waiting for Install Status" are a mix of LOB and one Win32App (Intunewin) apps.

From the Client Apps blade you can see the waiting Apps are showing as Installed in the lists and Pie chart, but not when viewing via the Managed Apps - Preview view in the Device blade, as JeffN has noted.

_{Thursday, November 8, 2018 4:26 AM}

I would say its a bug as this is only in Preview. You should log a support ticket in the Intune portal if you can.

_{Thursday, November 8, 2018 4:30 AM}

Thanks Nick, will do.

_{Friday, November 9, 2018 5:05 AM}

Hey there. Can you provide your .onmicrosoft.com tenant ID? Feel free to DM me on @ConfigMgrDogs on Twitter if you'd prefer not to post publicly! Matt

_{Friday, November 9, 2018 5:07 AM}

Hey Jeff. Can you provide your tenant ID? DM @ConfigMgrDogs on Twitter if you want to keep it private. Matt

_{Tuesday, November 13, 2018 1:54 AM}

Hey Matt - I did DM you on Twitter - any news on this?

Thanks.

_{Tuesday, March 19, 2019 6:32 PM}

Hey guys,

I am also facing this issue. Do you have any updates or have you been able to resolve/work around it?

Thanks,

-Sneh

_{Thursday, August 8, 2019 10:18 PM}

Did you get any updates on this. I'm having the same issues across my Intune tenants,

_{Thursday, August 8, 2019 10:23 PM}

No...there aren’t really any useful support channels for Intune.