Sonicwall NetExstender not connecting

Question

_{Sunday, February 7, 2016 6:28 PM | 1 vote}

Since the update to build 14251 the sonicwall net extender will not start. The service also doesn't start. I have done a full reinstall of the client but still wont start.

All replies (3)

_{Monday, February 8, 2016 9:00 AM ✅Answered | 1 vote}

Hi,

First, please make sure to install this program and related adapter driver in Compatibility mode.

The, follow these steps:

Go to Device Manager and check if the SSL-VPN NetExtender Adapter has been installed successfully, if not, delete the adapter from the device list, reboot the machine and install NetExtender again.

1. Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again.

2. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again.

3. problem still exists, grab following information and send them to support:

1. • • • The version of SSL-VPN NetExtender Adapter from device manger.

   • The log file located at C:\Program files\SonicWALL\SSL-VPN NetExtender\clientLog.txt.

   • The event logs in ControlPanel > Administrator Tools > Event Viewer. Select Applications and System events and use the Action /Save Log File as... menu to save the events in a log file.

For further help, please contact Sonicwall support to see if there is any known issue on Windows 10 and any update for Windows 10.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

_{Sunday, February 7, 2016 9:36 PM | 1 vote}

You will have to check with application vendor on this / compatibility 

Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

_{Tuesday, February 16, 2016 7:44 AM}

Hi，

Just checking in to see if the suggestions were helpful. Please let us know if you would like further assistance.
 
I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as answer which can benefit our Community members.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].