Offline Servicing Failed - Unable to delete existing mount directory

Question

_{Monday, February 10, 2014 3:05 PM}

Hi All,

I'm unable to run offline servicing on my install image, as the deletion of a previous mount point fails (from OfflineServicingMgr.log):

Deleting file \?\C:\ConfigMgr_OfflineImageServicing\GRO000E7\ImageMountDir\Windows\Fonts\trebucbi.ttf, FAILED, Win32 Error = 1168

Failed to remove previously existing staging folder C:\ConfigMgr_OfflineImageServicing\GRO000E7, GLE = 1168

Failed to remove the staging folder C:\ConfigMgr_OfflineImageServicing, GLE = 1168

I've tried:

• DISM /cleanup-wim - returns all stale files removed, but the directory remains
• DISM /cleanup-mountpoints - returns all stale files removed, but the directory remains
• Manually deleting the folder - which returns the error 0x80070490 Element not found

I presume I could work around this by deleting the existing image in SCCM, re-creating using the WIM, then it should have a different packageID and hence use a different mount point for offline servicing?

I'd rather not do this, so if anyone has any ideas on something else to try, would be greatly appreciated.

Thanks,

Iain

All replies (5)

_{Monday, February 10, 2014 10:08 PM ✅Answered | 1 vote}

We had a similar problem, after the server had it's standard maintenance reboot, I was able to get the DISM /cleanup-wim to work. Then I was able to delete the folder. Don't know whether or not you've had a chance to reboot the server but that couldn't hurt to try if you're able to do that. Good luck.

_{Tuesday, February 11, 2014 11:06 AM}

Will give it a try...thanks.

_{Tuesday, February 11, 2014 11:14 AM}

That did it! Thanks for your help.

Wow, reboot resolved. *embarrassed face*

_{Friday, May 13, 2016 3:28 PM}

Another note: I had to manually delete the "ConfigMgr_OfflineImageServicing" folder after taking ownership of it. This was only after I rebooted the server as well. Before the reboot, I was not able to take ownership of the folder because it was in-use. 

_{Sunday, January 5, 2020 12:36 PM}

inmy case the image was still mounted and i had to unmount it, as i could see with first command.

dism /get-mountedwiminfo

dism /unMount-Wim /MountDir:D:\ConfigMgr_OfflineImageServicing\PS100044\ImageMountDir /discard