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Question
Wednesday, March 20, 2013 7:47 AM | 2 votes
I have a problem with Excel 2013 running on Windows 7 Pro (64). When double clicking an Excel file from Windows Explorer Excel launches but opens a blank worksheet and shows me an error message (german: sinngemäß: "die Weitergabe eines anderen Programms ist gescheitert"). The only way to view the document is by opening Excel and browsing to the saved file.
I have read similar forum entries which address this problem in older versions of Excel. I have tried every solution but none of them worked.
I already added the registry setting for shell open and set the Ignore Other Applications that use Dynamic Data Exchange (DDE) (unchcked).
The problem still persists. When I first installed Office 2013 it all worked fine. I believe the problem occured after installing Project 2013, but I am not quite sure about that. Reinstalling Excel did not help.
I´d appreciate any help,
Regards Stefan Hassel
All replies (56)
Thursday, March 21, 2013 2:51 AM
Hi,
Based on my research, it seems that it related to the DDE option which you have already checked.
So, for a confirmation, use the hotfix in the following link to check again:
http://support.microsoft.com/kb/211494
Jaynet Zhang
TechNet Community Support
Thursday, March 21, 2013 8:08 AM
Hi,
I can confirm that I already checked the DDE Option (is not set). Nevertheless the mentioned KB-article only applies to:
- Microsoft Excel 2002 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft Office Excel 2003
- Microsoft Excel 2010
- Microsoft Office Excel 2007
I use Excel 2013
Regards, Stefan
Friday, March 22, 2013 2:11 AM
Hi Stefan,
The link I mentioned does apply to Excel 2013.
http://support.microsoft.com/kb/211494
And if the issue still occur, then try to uninstall Project 2013 to check whether the issue still occurs after uninstalling.
Jaynet Zhang
TechNet Community Support
Friday, March 22, 2013 4:39 AM
Hi,
if I click on the link it leads me to the german version of the KB article (http://support.microsoft.com/kb/211494) and it says:
Artikel-ID: 211494 - Geändert am: Freitag, 4. Mai 2012 - Version: 5.0
Die Informationen in diesem Artikel beziehen sich auf:
- Microsoft Excel 2002 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft Office Excel 2003
- Microsoft Excel 2010
- Microsoft Office Excel 2007
| kbconfig kbopenfile kbprb kbualink97 kbfixme kbmsifixme KB211494 |
Whatever, It did not help!
Regards, Stefan
Monday, March 25, 2013 2:44 AM
Hi,
Check the following steps:
1. Make sure that Excel is not running (exit the program).
2. Click the Start button to displays the Start menu.
3. From the Start menu, choose Run. Windows displays the Run dialog box.
4. In the Open box, enter the full path name to your Excel program, followed by the /regserver switch. If the full path name includes spaces, surround the full path name by quote marks. The following is an example of what you can enter in the Open box (your path may be different):
"c:\Program Files\Microsoft Office\Office\Excel.exe" /regserver
• Click OK.
Jaynet Zhang
TechNet Community Support
Monday, March 25, 2013 6:48 AM
Hi,
unfortunately that did not help either. No change.
I will deinstall project when I find time the next days and report if the error persists.
Regards, Olly
Tuesday, April 2, 2013 7:39 PM
Deinstallation of Project did not change anything either. Can it really be so hard fixing this error?
Regards, Olly
Wednesday, May 1, 2013 9:03 AM
I have the same issue, I upgraded my office 2010 to 2013, but somehow 2010 still existed. I decided to uninstall 2010 and now I have the same problem as you, minus the german error message.
Everything was working fine before I uninstalled 2010.
Monday, May 27, 2013 12:45 AM
Hi. Same issue here, problem occurred after I started using Word 2010 instead of 2013. Double click will open a file in Excel 2013 if an instance of Excel 2013 is already running, otherwise 2010 opens. Tried unregistering Excel 2010 and registering 2013, no joy. Tried renaming Excel 2010 and then selecting to open using 2013, get a dialog showing "installing.." for 2010!
Monday, May 27, 2013 12:47 AM
By the way, the "ignore other applications" option was unchecked in Excel 2013
Friday, July 26, 2013 3:06 PM
Was there a fix to this issue yet? i have the same problem...
upgraded from 2010 to 2013 and now when doubleclicking any excel file, it opens an empty excel - dragging a file into excel works to open the file in excel.
Friday, July 26, 2013 4:11 PM
Maybe there was a fix, because suddenly it´s working again - at least on my system.
I accidently doubleclicked an Excel file ignoring that I knew that it didn´t work - but surprisingly it worked again!
I can´t say which one of the patches I installed during the normal patchday season is responsible for it, but it must be one of them, though not explicitly stating it would fix that particular problem.
Regards, Olly
Saturday, August 31, 2013 8:30 PM | 41 votes
Try this:
Go to control panel -> Program and Features -> Microsoft Office (depends on what you have, my is Professional), then click "change" button on the top. A pop up window will show up, select "Quick Repair".
That fixed my issue.
Sunday, September 1, 2013 10:17 PM | 8 votes
Hi,
Had the same issue with Excel 2013 on Windows 7 Professional.
the....
"Go to control panel -> Program and Features -> Microsoft Office (depends on what you have, my is Professional), then click "change" button on the top. A pop up window will show up, select "Quick Repair".
... post worked for me.
Michael J. Hill
Thursday, September 5, 2013 8:11 AM | 2 votes
Try this:
Go to control panel -> Program and Features -> Microsoft Office (depends on what you have, my is Professional), then click "change" button on the top. A pop up window will show up, select "Quick Repair".
That fixed my issue.
This worked for me too!
Thanks.
Tuesday, November 5, 2013 4:34 AM
Worked for me too
Tuesday, January 7, 2014 9:20 AM
Super.....it works for me to....
Wednesday, January 22, 2014 8:04 PM
Worked for me....
Thursday, January 30, 2014 4:28 PM
This worked for me. Thank you!!
Friday, February 28, 2014 2:13 PM
Awesome! Running the Office 2010 repair feature in "Uninstall or change a program" worked for me too. (Windows 8.1)
Friday, February 28, 2014 9:18 PM
This fixed my issue.
Thanks!
CRD
Sunday, March 2, 2014 7:44 AM | 1 vote
Thanks. It worked for my system too. Others should be warned, though, it took several minutes to accomplish the "quick" repair.
-Tim-
Monday, March 3, 2014 10:11 AM
Worked for me too. W7 pro (64bit)
Friday, March 14, 2014 12:47 PM
thanks. it's working............
Monday, March 17, 2014 2:57 PM
Worked for me as well, thanks!
Thursday, March 27, 2014 12:26 PM
Fixed it for me, thanks
Friday, April 4, 2014 12:55 AM
Worked perfectly. Thanks!
Monday, April 7, 2014 3:52 PM
This worked for me too. Many thanks!
Sunday, April 20, 2014 4:59 PM
Thanks Raf75, this fixed the issue!
ps: For others who may be reading this: please not that the repair process may take a few minutes, be patient.
Wednesday, May 7, 2014 6:30 PM
Yup, worked for me too. Thanks very much.
Saturday, May 31, 2014 2:30 PM
Worked for me - thank you!
Thursday, June 26, 2014 1:43 AM
Worked for me with Office 365 EN-US as well!
Wednesday, July 2, 2014 2:29 PM
This worked for me as well,
Had to go back and uncheck the DDE option though. Because when that was checked office gave errors when opening files.
Thursday, July 3, 2014 4:02 PM
Thanks, this was perfect :) Kept having Excel 2010 open instead of 2013 whenever I double clicked files and 2013 wasn't already open.
Thursday, September 11, 2014 7:25 PM
There's also a fix available that will resolve one of these blank screen scenarios. If you're using Microsoft User Experience Virtualization (UE-V) and receiving the error "There was a problem sending a command to the program" make sure you have the latest updates installed for UE-V. There's a UE-V Hotfix for this specific issue available at http://support.microsoft.com/kb/2927019. If you're not using UE-V, there're additional reported solutions to the blank screen experience in this article as well: http://support.microsoft.com/kb/2994633
Thursday, September 25, 2014 1:09 PM
Love you! This fixed the problem immediately :) Thank you.
Tuesday, September 30, 2014 1:11 PM
This fixed worked for me - It also solved another problem I was having:-
When installed Office 365 my scheduled tasks which call Excel VBA routines just hung.
Now OK
Friday, October 10, 2014 5:43 PM
Uninstall the "Compatibility Pack for the 2007 Office system".
Friday, October 10, 2014 5:43 PM
Uninstall the "Compatibility Pack for the 2007 Office system".
Tuesday, October 14, 2014 4:20 PM
For a complete list of reported solutions to this issue, refer to http://support2.microsoft.com/kb/2994633.
Tuesday, October 14, 2014 8:16 PM
This fixed my issue perfectly!!!!!
Sunday, November 9, 2014 6:33 AM
Worked for me.
Similar Stefan above, the problem started after installing MS Project, although in my case it was Project 2010.
Thank you!
Sunday, December 7, 2014 6:16 PM
This fixed it for me as well. Thanks!
Thursday, December 18, 2014 12:43 PM
Excellent. . .worked like a treat!
Did not have to delete PROJECT.XLB either which was the alternative Microsoft suggestion
Monday, January 26, 2015 10:34 AM
It fixed mine too! thanks!
Some cleanup in the thread would make relevant answers more visible.
Regards
Thursday, February 5, 2015 3:28 AM
Perfect, it work for me now
Saturday, February 28, 2015 6:47 PM
This worked for me as well.
Tuesday, March 3, 2015 2:52 PM
This worked for me.
Saturday, June 20, 2015 4:07 PM
It worked. Thank you for sharing.
Wednesday, July 15, 2015 8:40 AM
That's what happends to me too.
We use 2010 ms office and after changing to 2013 there is a problem with excell.
When user dobleclick on file there is no datasheet.
I never left an open problem....I search, dig and ask, until it's solved....
Wednesday, July 15, 2015 8:44 AM
I don't have quick repair, only repair!
I never left an open problem....I search, dig and ask, until it's solved....
Thursday, October 15, 2015 9:23 PM
Check if your Caps Lock is on. For some reason that's a bug on my machine in Office 365.
Saturday, October 24, 2015 3:42 PM
Hi Am facing a problem with ms office 2013 professional 32 bit version in all win7 sp1 machines.
Here office apps opening only for domain administrators only where in non-admin users its not opening.
Please help me to get rid of this.
When i try to open any office apps via programs or from double click any excel/word/ppt etc it will click but nothing is opening i have tried the following but no use
1.Excel.exe/safe nothing opened
2.excel.exe /unregserver and regserver again then also no use.
3.unchecked the compatibility mode and unchecked the run as administrator.
4.Quick repaired the msoffice
5.tried changing the
"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE" /dde to
"C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE" "%1" but no use
am really fed up with this its not wokring in all workstations
Tuesday, February 2, 2016 2:11 PM
Worked Perfectly for me.
Sunday, February 7, 2016 6:22 PM
Try this:
Go to control panel -> Program and Features -> Microsoft Office (depends on what you have, my is Professional), then click "change" button on the top. A pop up window will show up, select "Quick Repair".
That fixed my issue.
Confirmed that this works for Office 365 on Windows 10.
Sunday, April 3, 2016 6:49 PM
it worked for me too. Thanks