I cannot activate Office: "The setup controller has encountered a problem during install. Please review the log files for further information on the error."

Question

_{Sunday, December 13, 2009 3:52 PM | 1 vote}

I installed the Office Pro Plus 2010 x64 in Windows 7 from the Microsoft download site. When I follow the instructions to activate the programme using the option "Change the product key" a window appears with this message:

"The setup controller has encountered a problem during install. Please review the log files for further information on the error."

I tried unninstalling/installing several times the programme but I always found the same message at the end. Does anyone know how can I solve this problem?

Thanks.

All replies (9)

_{Monday, December 14, 2009 5:56 PM ✅Answered | 2 votes}

Please go to this page for instructions on ways to enter your product key and activate.  You probably need option 3:

http://www.microsoft.com/office/2010/en/activation.aspxTed Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office

_{Sunday, December 13, 2009 11:20 PM}

I have the same problem with the x32 version

_{Monday, December 14, 2009 3:10 AM}

Here is one link that should help you: http://support.microsoft.com/kb/928218

You should uninstall Office suite completely and this article will guide you how to manually remove Office suite.

Hope it works for you.

--Achugh

_{Tuesday, March 23, 2010 1:45 AM}

Thaks

it is really good and simple .

Good working

_{Monday, February 4, 2013 5:26 AM}

Hello 

In my case "Change" option in "Programs and Features" didn't respond as well as "uninstall" button. So i had to enter License Key launching "setup" app. from MS Project 2010 installation package

_{Friday, May 17, 2013 7:40 PM}

Hello,

When I tried to activate the Office 2010 I got error “The setup controller has encountered a problem during install. Please review the log files for further information on the error” and then I tried to run the office 2010 setup.xe again I got Enter a Product Key option.

I activate the Office 2010 now without any issue.

http://social.technet.microsoft.com/Forums/getfile/286332

_{Friday, March 7, 2014 9:13 PM}

OK, but my concerns are:

1) wont that override my original purchased product key?

2) I never saw anything on the Office 2010 Pro Plus which stated "beta"...so how to know if it'll work?

3) wouldnt it also be a temporary key?  

     My activation red bar suddenly appeared after uninstall/new install of Norton IS/Norton A/V....

    sadly I didnt think I needed to write down separate listing of my MSOffice key someplace other than the computer...when I bought the computer from Panasonic- I bought it with pre installed office 2010 Pro+

_{Monday, November 16, 2015 12:08 PM}

This link does not work anymore.

Would you be able to post updated URL?

Thanks

_{Tuesday, May 31, 2016 10:53 AM}

This page/link has dodgy content, according to Eset.