Get an " N is not a valid character" for Product Key

Question

_{Monday, January 14, 2013 7:40 PM | 1 vote}

Installing Office 2013 Pro Plus with a product key validated by technet support. The client is Windows 8 basic x64.

One of the characters in that key is an "N"

When that character is entered, the install throws up an error saying " N is not a valid character"

Is there a fix for this?

All replies (8)

_{Wednesday, January 16, 2013 9:45 PM}

Have you got in touch with the TechNet Support?

DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

_{Thursday, January 17, 2013 2:34 AM}

Yes. They suggested trying here or contacting the Product Activation Center.

_{Thursday, January 17, 2013 11:54 AM}

Although written for Office2010, the same rules should apply;
from: http://support.microsoft.com/common/survey.aspx?scid=sw;en;1844&showpage=1

When you read the product key from the label, certain characters may be mistaken for other characters. Here is a list of the most common mistaken characters:

• The letter B and the number eight (8)
• The letter Q and number zero (0)
• The letter G and the number six (6)
• The letters VV and the letter W

Additionally, a Microsoft Office 2010 product key does not contain any of the following characters:

• Numbers (0, 1 and 5)
• Letters (A, E, I, L, N, O, S, U, and Z)

Don
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_{Friday, July 19, 2013 11:03 AM}

I got this error and discovered that I was trying to enter an Office 2013 product key into a dialogue box labelled 'Microsoft Office 2010'. Perhaps you have the same problem?

_{Saturday, December 24, 2016 10:45 AM}

I got N my office 2010 what I do?

_{Sunday, December 25, 2016 9:20 PM}

I got N my office 2010 what I do?

try this article: https://support.microsoft.com/en-us/help/10051/office-2010-product-key-solution

contact MSFT for further assistance: https://support.microsoft.com/en-us/contactus/#tab0

Don [doesn't work for MSFT, and they're probably glad about that ;]

_{Monday, April 17, 2017 8:01 PM}

I have exactly the same problem.  Did  you get a solution.  I have just bought the product on line and waiting for customer support to get back.

_{Monday, April 17, 2017 8:02 PM}

No its not a mistake it says N