Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Wednesday, October 8, 2014 5:47 PM
One of Outlook 2013 of Office Home and Business in Windows 7 Pro 64bit who is connecting to a local Exchange 2010 server is having the following error:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When launching Outlook, it seems work fine. If user click other folders and click Inbox again. The error comes out. It only happens on Inbox folder.
I have tried the followings with no luck.
1. Rebuilt new Outlook profile.
2. Rebuilt new Windows profile + Outlook profile.
3. Disabled all add-ins.
There are 2 ways I can make it work.
1. I disabled "Cache Mode", then it starts working well.
2. Start Outlook with outlook.com /safe.
So the question is why in Cache mode, Outlook 2013 cannot display the item in reading pane.
Any hint will be appreciated.
CliffZ
All replies (6)
Thursday, October 9, 2014 9:24 AM âś…Answered | 3 votes
Hi,
Please first try to start Outlook with outlook /nopreview switch. This switch disables the Reading Pane.
In addition, some people say that they saw this message when they received a form that has been
modified. Please try the following steps to clear the forms cache to check the result:
1. In Outlook, click File > Options > Advanced.
2. Scroll down to the Developers section, then click Custom Forms button.
3. In the opened Options dialog, click Manage Forms > click Clear Cache.
4. Restart Outlook to check the result.
Please let me know the result.
In addition, if you have mail scanner installed, please disable it and test again.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
Wednesday, October 8, 2014 5:56 PM
Hi Cliff,
If the error only happens when in Cached Mode then it's the Cache that is the culprit.
To further investigate:
What 'item' is the error message referring to? Just one message at the top of the inbox? If so, move it to a temp location and try again.
Often this message appears when the item is something that Outlook cannot open by itself and display in the reading pane. It can be a PDF file and the Outlook PDF Add-In is missing. Does not explain why it works in Online Mode though.
Wednesday, October 8, 2014 6:41 PM
when it happens, most items in Inbox will say same thing: This item cannot be displayed in the Reading Pane. Open the item to read its contents.
CliffZ
Wednesday, October 8, 2014 6:47 PM
Cliff,
Trying to help you. Please elaborate "most items". Their type (Attachments, video etc).
Which items (types) does NOT give this error message?
Wednesday, October 8, 2014 7:33 PM
non specified item. not related to attachments or email format. just random. Sometimes when restarting Outlook, all items in inbox can be viewed with no issue. Once user clicks another folder and click Inbox folder again, the problem comes.
CliffZ
Monday, October 13, 2014 1:31 PM
CliffZ,
One hint: Do an offline virus scan on the affected computer:
1. Check if your computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan. Let it run overnight.
Regards Pete