Sorry, something went wrong and word was unable to start (2)

Question

_{Tuesday, August 12, 2014 9:58 AM}

I have been using office home and student fine until now when it will not open, at first it would say it was unable to open with error message 40 now it is error message number 2, I have no idea how to open it.

help please?

All replies (2)

_{Wednesday, August 13, 2014 3:03 AM ✅Answered}

Hi,

Is the complete error message "Sorry, something went wrong and Word was unable to start. (40)" and “Sorry, something went wrong and Word was unable to start. (2)”?

I agree with Sunil Shrikant Vyasasamudra. First you can repair Office from Control Panel > Programs and Features, maybe Office installation is corrupt.

If it doesn’t work, you can try “Fix it” tool in the KB below.

http://support.microsoft.com/kb/2827031

If there is anything else I can do for you on this matter, don't hesitate to tell me.

Best regards,

Greta Ge
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

_{Tuesday, August 12, 2014 11:29 AM}

Hi,

Can you try to repair it? What version of Office you are using?