Sonicwall NetExtender keeps randomly disconnecting for users

Question

_{Thursday, December 27, 2018 2:30 PM}

We have a few users that use the VPN alot. They've mentioned in the past that sometimes when they are on it, it can randomly disconnect and they would have to restart the machine just to get it reconnected. Obviously, this is a pain when you have stuff open from the network when it disconnects and always has to reboot. Previously, everyone was using version 7.5 but have since upgraded to 8.6.265 - but they are still disconnecting.

Any good way to troubleshoot this?

All replies (4)

_{Thursday, December 27, 2018 6:29 PM}

Hi,

Thanks for posting in Microsoft TechNet Forum.

1. Most NetExtender connection problems can be solved with one of:

• If you're using a wireless NIC, /release /renew and reconnect.
• If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect.

2. Try to upgrade your win10 system to the latest version, and then check again.

Best regards,

Hurry

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_{Saturday, December 29, 2018 1:27 PM}

Hi,
How things are going there on this issue?
Please let me know if you would like further assistance.

Best regards,

Hurry

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_{Monday, December 31, 2018 12:56 PM}

Hi,

Is there anything else I can do to help you on this issue?

Please feel free to contact me if you have any questions.

Best regards,

Hurry

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_{Thursday, June 25, 2020 3:52 PM}

This is happening to us, constantly! Are there any resolutions? Also, for ALL non-windows machines, they disconnect every hr on the hr, if I uncheck the inactivity check, they stay on. The logs show absolutely nothing! other than:

06/24/2020 09:44:27.654 [general notice   7472] Terminating pppd...
06/24/2020 09:44:27.729 [connect info    23060] PPP interface down
06/24/2020 09:44:27.729 [dns     notice  23060] Restoring DNS settings
06/24/2020 09:44:27.729 [dns     error   23060] No such file or directory
06/24/2020 09:44:28.537 [general info     7519] nxMonitor received shutdown command; nxMonitor exiting
06/24/2020 09:44:33.703 [general notice   7472] SSL VPN logging out...
06/24/2020 09:44:33.862 [general notice   7472] SSL VPN connection is terminated.