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Wednesday, December 25, 2019 9:07 AM

Windows Security POP-Up shows" The smart card cannot perform the request operation or the operation requires a different smart card."

All replies (4)

Wednesday, December 25, 2019 11:26 AM

You will find a discussion about similar notification like you have by clicking the link below.

https://answers.microsoft.com/en-us/windows/forum/all/smart-card-reader-cannot-perform-this-requested/b83d9a5d-75b6-42b8-af8c-9d86e487b771

Thursday, December 26, 2019 2:27 AM

" The smart card cannot perform the request operation or the operation requires a different smart card."

Hi,

Causes behind this error are mainly in two aspects:

  • The smart card read driver does not correctly start certificate propagation service；
  • The driver of smart card is not up to date or not properly installed.

Kindly refer to the following methods:

  1. Open Command Prompt as an administrator and type: net start certpropsvc, then close and check it;
  2. Update the smart card driver and check if it works.

More details you could refer to the following links:

Fix – The Smart Card Cannot Perform the Requested Operation

Note: This is a third-party link and we do not have any guarantees on this website. This is just for your convenience. And Microsoft does not make any guarantees about the content.

Hope can help you. Have a nice day!

Kiki

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Friday, December 27, 2019 1:32 AM

Hi,

Was your issue solved?

If the reply helped you, please remember to mark it as an answer.

If no, please reply and tell us the current situation in order to provide further help.

Best Regards,

Kiki

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Thursday, January 2, 2020 6:51 AM

Hi,

If any reply is useful for you, please kindly mark it as answer, which will help more users get valid information.

Have a nice day=.=

Bests,

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].