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Question
Thursday, January 16, 2020 12:14 AM
Hello,
I am running windows 10.0 on a HP Home Pro. I am not an IT just a user. I recently removed my BIT locker and enabled "trusted Platform" I am now having an issue with a device named: HP mobile data protection sensor- Driver Name: ACPI\HPQ6000\3&21436425&0 requires further installation, code 48.
The message also states that "the driver for this device has been blocked from starting because it is known to have problems with windows" Eoooo228
What do I need to do to correct this issue.
Please help
All replies (5)
Thursday, January 16, 2020 1:53 AM
Open Device Manager
Locate HP mobile data protection sensor
Right click to uninstall along with the related software.
Reboot.
Reinstall HP mobile data protection sensor
S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP
Friday, January 17, 2020 7:06 AM
Hello,
Uninstall HP mobile data protection sensor from Device Manger
Then, Open windows Control Panel, open Programs and Features, right click the entry for HP 3D DriveGuard and select Uninstall.
When this has completed, restart the notebook.
When Windows has reloaded, download and install the version of HP 3D DriveGuard on the following link.
http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
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Sunday, January 19, 2020 6:00 AM
I tried your steps.
First, I do not have HP 3D DriveGuard in my list of programs, so I could nit uninstall.
Second, I received ERROR 404 when I tried your link.
Any other suggestions?
regards
Monday, January 20, 2020 1:33 AM
Have you check HP mobile data protection sensor related in Device Manager? Uninstall it and reinstall.
If still no help, ask for help from HP community.
There are many similar cases can consult, such as this one:
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Thursday, February 6, 2020 9:35 AM
Please let us know if you would like further assistance.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].