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Question
Thursday, January 19, 2017 10:39 PM
Hi all,
I am running Exchange 2013 and have Active Directory at a functional level of 2008 R2. Before migrating accounts between subdomains within the same forest, I had disabled Exchange ActiveSync in the ECP. After I had done that I went to ADSI Edit and deleted the leave object. After those things had been done I proceeded to migrate the account to another subdomain. After that was done I went back to the Exchange ECP and I enabled Exchange ActiveSync again. However I didn't realize that there were existing Mobile devices that had been sync'ed.
Every time I try and delete them it says that the "mobile device cannot be found". I've went to Exchange Management Shell and tried to do it from their and I got the same error. It can't find the GUID or anything..
I've tried to migrate the accounts back to the original place in active directory and then try to delete these mobile devices and got the same error..
Nothing I've tried works. Is there something else that I can try to remove these?
All replies (5)
Friday, January 20, 2017 12:59 AM
Hi all,
I am running Exchange 2013 and have Active Directory at a functional level of 2008 R2. Before migrating accounts between subdomains within the same forest, I had disabled Exchange ActiveSync in the ECP. After I had done that I went to ADSI Edit and deleted the leave object. After those things had been done I proceeded to migrate the account to another subdomain. After that was done I went back to the Exchange ECP and I enabled Exchange ActiveSync again. However I didn't realize that there were existing Mobile devices that had been sync'ed.
Every time I try and delete them it says that the "mobile device cannot be found". I've went to Exchange Management Shell and tried to do it from their and I got the same error. It can't find the GUID or anything..
I've tried to migrate the accounts back to the original place in active directory and then try to delete these mobile devices and got the same error..
Nothing I've tried works. Is there something else that I can try to remove these?
If you cant see the objects in AD, they may be referenced in the mailbox itself.
See:http://daddyr.blogspot.com/2013/08/remove-corrupt-activesync-device-from.html
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Friday, January 20, 2017 3:36 PM
I read these links and here is the difference. While in OWA you can see the devices and when in the Exchange Management Shell and use command <Get-MobileDeviceStatistics -mailbox > it shows the devices as well. However when I run the <Remove-MobileDevice -Identity > cmdlet it suddenly can't find the device again Also when I go to ADSI Edit part of Active Directory, I don't see it there either....
So some minor differences....
Friday, January 20, 2017 6:28 PM
Please try to locate device ID entry in question using MFCMAPI as following:
1, Please change Outlook profile to Online mode first
2, Launch MFCMapi->Session->Logon->choose the online outlook profile
3, Double click to open the user's maibox
4, Expand Root Container
5, Expand ExchangeSyncData container
6, Locate the old device ID entry in question, right-click on it and choose Delete Folder
Friday, January 20, 2017 6:59 PM
I read these links and here is the difference. While in OWA you can see the devices and when in the Exchange Management Shell and use command <Get-MobileDeviceStatistics -mailbox > it shows the devices as well. However when I run the <Remove-MobileDevice -Identity > cmdlet it suddenly can't find the device again Also when I go to ADSI Edit part of Active Directory, I don't see it there either....
So some minor differences....
Right, but the links I provided show how to use mfcmapi to delete the entries. Did you try that?
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Monday, January 23, 2017 10:03 AM
Hi
Is the problem resolved?