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Question
Monday, June 23, 2014 3:24 PM
I have just retired an old computer, now I am installing MS Project 2010. We purchased it off-the-shelf. The key will not register.
Someone please help.
Thanks,
All replies (1)
Tuesday, June 24, 2014 2:06 AM âś…Answered
Hi,
If we want to transfer the license from the old computer to a new computer, it depends on how you bought Office for the old computer. Please see the Mr. Rohn's said which I copied here:
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Only one one type of MS license is transferable to new computer. It is known as a FPP license. Typically you get a FPP license by buying the Retail (big ugly ecologically insensitive, mind bending) Yellow Plastic box With the CD in it. You can also get FPP licenses electronically, but you have to ask for them specifically and pay a little more.
Other MS licenses include:
- MLK (Medialess Key) ie electronic download,
- OEM, preinstalled by manufacturer.
- PKC, Product Key Card
These licenses are typically sold at at discount from the retail price.
You have to figure out what type of license you have.
If you have a FPP license, to transfer it, you simply uninstall it from the old machine and install it on the new machine. In theory, internet activation should be automatic, but you may have to phone activation and explain to the service rep. During install and activation you are given option of doing internet or phone activation.
So without further investigation you could simply do the uninstall, install and see what happens. If you have to do the phone activation the SR will explain to you that the product key does not quality for transfer.
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Then I recommend you connect the local provider Microsoft Customer Service Center to get detailed help.
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
Regards,
George Zhao
TechNet Community Support