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Question
Thursday, June 22, 2017 10:58 AM
My PC does not power off when Windows 10 (1703) has ended. After about 4 minutes I get the BSOD = Driver Power State Failure.
No errors, yellow or red, marked in my Device manager.
In Windows System Log is an error reported: The SysMain service terminated with Event ID = 7023
Sometimes the SysMain error msg is followed by another error msg =
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffcf8e0de9a060, 0xffff8a803db85870, 0xffffcf8e0df46010). A dump was saved in: C:\Windows\Minidump\062217-4437-01.dmp. Report Id: 2d0f7a3f-0ff3-4bbd-958b-6635e7b3f54f.
I have inactivated and reinstalled my network card, Realtek PCIe GBE Family Controller, but still got the problem.
Help wanted.
All replies (5)
Friday, June 23, 2017 7:49 AM
Hi ,
Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE indicates that the driver is in an inconsistent or invalid power state. You can refer to the following link to troubleshoot it.
/en-us/windows-hardware/drivers/debugger/bug-check-0x9f--driver-power-state-failure
Best regards
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Friday, June 23, 2017 5:21 PM
Hi Rick
Thanks for the link, but following those instruction are far beyond my ability. I'm no programmer.
I don't now exactly when my problem started, so I don't now what to uninstall or change to get rid of the problem.
Is it a hardware or software problem?
Is it a Windows or a BIOS problem?
I think a new version of BIOS was installed 1-2 weeks ago.
(BIOS Version/Date = American Megatrends Inc. 3301, 08/02/2017)
I have reinstalled BIOS, but that didn't change anything.
sfc /scannow found no errors
I made a restart with notes about time for my different actions.
These are compared with entries in Windows System Log (bold timestamps).
10:38:00 My shutdown request to Windows
10:38:03 Shut down starts in System Log
10:38:07 Last entry in log for Windows shut down
10:40:00 BSOD received on screen
10:42:00 My power Off/On of PC
10:42:40 First entry in System Log for Windows starting
10:42:45 1st Error in System Log = The SysMain service terminated
The request is not supported. EventID = 7023
10:42:46 2nd Error in System Log = The computer has rebooted from a bugcheck.
10:43:00 Logon screen received
10:44:00 My Logon to Windows
10:44:43 Winlogon in System Log
(Complete WinSysLog including LocaleMetaData for the period is available on request)
Surprising is BSOD received 10:40:00. That is 2 minutes after last entry in Windows Log during shutdown.
Is this after some kind of timeout? Is BIOS supposed to make the power off and fails?
Can Windows at start up register that failure?
I have run dumpchk.exe on C:\Windows\Minidump\062217-4437-01.dmp but don't understand the output. Help wanted.
Output is available in Dropbox =
https://www.dropbox.com/s/odvajx7d3e5y1kj/062217-4437-01.dmp.txt?dl=0
Saturday, June 24, 2017 5:35 PM
I have found that www.techsupportforum.com have a BSOD analyser and have sent my questions to that forum.
Hope they can help me.
Saturday, June 24, 2017 6:19 PM
You dumpchck shows "Symbol search path is: *** Invalid ***" Symbols are used by the debugger to work out the internals of the system it is debugging. So try;
dumpchk.exe -y http://msdl.microsoft.com/download/symbols C:\Windows\Minidump\062217-4437-01.dmp
Will tell you more but might not help much.
Do you have WinDbg on the machine the dump on? If so open that and add the symbol path from the above, then file > open dumpfile and use WindDbg. Once the dmp has opened and finished in the initial bit click the blue !analyze -v part to run the command see what that shows.
Also upload you dmp files and post a link to those, others will look to see what they can see.
Saturday, June 24, 2017 11:18 PM | 1 vote
[Solved]
The problem was solved by
jcgriff2
Team Manager, Microsoft Support
BSOD Kernel Dump Expert at www.techsupportforum.com
You can read more about it here:
http://www.techsupportforum.com/forums/f299/bsod-driver_power_state_failure-1199217.html#post7477057
Hope this will help others with the same problem.