Unable to retrieve policy error code 0x800700B7

Question

_{Friday, August 10, 2018 9:42 AM}

Hi all,

I am trying to deploy Windows 7 to my machine but I unable to retrieve the task sequence. It gave me below error "unable to retrieve policy for this computer. Error 0x800700B7". 

I have checked the smsts.log and it show unable to get time information for MP, then I have change BIOS time to be same as this MP but still failed. I also fixed the DNS issue and it able to resolve my MP to IP address as well. 

My question

1. How can I sync the time with MP during PXE media boot? I use command net time \computername but it show access denied.

Thanks 

All replies (6)

_{Monday, August 13, 2018 12:42 PM ✅Answered}

In general, the first error in the log is indicative of the root cause of your issues. In this case, line 97 contains "Error. Received 0x80072ee7" which means "The server name or address could not be resolved". Thus, you've got name resolution issues leading to all of the other issues experienced. Line 96 clearly indicates which name cannot be resolved.

Jason | https://home.configmgrftw.com | @jasonsandys

_{Wednesday, August 15, 2018 4:26 PM ✅Answered}

> " is this the correct method to solve this issue?"

Is it technically valid? Yes.

Is it correct? That's debatable. As noted it works but only for this single host and is subject to other volatilities that DNS addresses. Thus, addressing this in your DNS infrastructure would be the appropriate fix.

Jason | https://home.configmgrftw.com | @jasonsandys

_{Friday, August 10, 2018 12:23 PM}

The error code 0x800700B7 means "Cannot create a file when that file already exists."

Thus, your conclusion that this may be a time related error does not follow from this error. Please post the entire smsts.log on a file sharing service like OneDrive or PasteBin and link to it here.

Jason | https://home.configmgrftw.com | @jasonsandys

_{Monday, August 13, 2018 1:33 AM}

Hi,

Here is the log file location

https://1drv.ms/f/s!AohIHa32Y9mEgQ30sW3D5D7VUzaE

I actually get the time sync error from the log even I have the error code as shown. Thanks 

_{Wednesday, August 15, 2018 1:17 AM}

Thanks Jason,

I notice the server name unable to resolve from IP and then I add in host name and IP address is hosts file, so during F8 command prompt session, I can ping the server name and IP address, is this the correct method to solve this issue? Thanks 

_{Wednesday, August 15, 2018 1:46 AM}

Also,

I press F8 and ping my MP FQDN, it is still able to ping with respond. So I have added short name in the hosts file again. Thanks