"Download email for the past" grayed out Outlook 2016

Question

_{Tuesday, June 16, 2020 1:35 PM}

Hi,

 "Download email for the past" is grayed out in Outlook 2016

Created the below registry value and restarted the users laptop

Opened the outlook and still  "Download email for the past" is grayed out.

Please help.

Regards, Boopathi

All replies (4)

_{Wednesday, June 17, 2020 2:36 AM}

Hi Boopathi,

Is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?

>> "Download email for the past" is grayed out in Outlook 2016
Does this issue only happen to this specific email account? It is suggested to try add other exchange accounts to your Outlook and see if the issue could be reproduced.

>> Created the below registry value and restarted the users laptop. Opened the outlook and still "Download email for the past" is grayed out.

According to my tests, I found that if you add the registry value like you mentioned above, the "Download email for the past" option will be automaticcally grayed out, so it is suggested to open your Registry Editor, navigate to software\policies\microsoft\office\16.0\outlook and right click to delete the "cached mode" folder.

(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)

In order to conduct further researches on your issue, please try the following suggestions:

1. Corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if there is any difference.
2. There could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

Hope this can be helpful.

Regards,

Jeff Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, June 17, 2020 8:23 AM}

Thank you, I will check and reply.

Regards, Boopathi

_{Thursday, June 18, 2020 9:45 AM}

Hi Boopathi,

You are welcome.

If you have any update about this issue, please feel free to post back.

Regards,

Jeff Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, June 22, 2020 9:43 AM}

Hi Boopathi,

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Regards,

Jeff Yang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].