Connecting to SMB Share (Windows can't find \workstation\ Check the spelling and try again)

Question

_{Monday, April 20, 2020 8:38 AM}

We just got a Canon MFP with a connected Fiery Workstation. This workstation runs Windows 7 Pro. No Anti-Virus is installed and the Windows Firewall is disabled (it's in a specially protected VLAN).

When I try to connect to \workstation\ I get the message "Windows can't ding \workstation\ Check the spelling and try again". I tried with IP and Hostname.

This error shows up on our Windows 10 1903 clients. When I try the same on one of our Terminal Servers (Windows Server 2016 1603) I immediately get shown the 4 file shares and 4 printers that are published on the workstation.

I activated SMB1 on my Windows 10 Client, with no success.

Any ideas, what else I can try? Or how to figure out what the problem is? Any log that I could look into?

All replies (4)

_{Tuesday, April 21, 2020 2:55 AM}

Hi ,

Please refer to the following steps:

1.Check Network Discovery and Share settings.

2.Set Start type to Automatic and start following services：

- Function Discovery Provider Host

• Function Discovery Resource Publication

• SSDP Discovery

• UPnP Device Host

3.Check the Microsoft-Windows-SMBClient in event log to see if there are something related for us to troubleshooting:

Best Regards,

Candy

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_{Friday, April 24, 2020 6:39 AM}

Hi ,

Just want to confirm the current situations.

Please feel free to let us know if you need further assistance.                   

Best Regards,

Candy

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_{Saturday, April 25, 2020 2:28 AM}

  Windows 7 does not need SMB1. All machines since Vista use the current file and print sharing system. Only XP and earlier require the old system with SMB1 and the computer browser service.

     How have you shared the printers? I have no problem with the reverse process (ie sharing the printer on Window 10 to a Windows 7 workstation).

Bill

_{Wednesday, April 29, 2020 7:06 AM}

Hi ,

Did you have any updates on this issue?

Best Regards,

Candy

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