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Unable to copy and paste to NAS drive with W10

Question

Monday, December 28, 2015 2:43 PM

Since the last big update to W10 I cannot paste files to my NAS drive which I use for storing all my music and photos. Copy seems to work as usual but when I try to paste that option is greyed out. I have 2 machines with the same problem. I use the NAS drive as my back up as well and don't know if thats working. I'm totally computer illiterate so any suggestions will need to be simple . All I know is one minute it was working as it has been for the last 3 years and then kaput!

I can copy files from my NAS and paste them to my computer without problem.

All replies (4)

Wednesday, December 30, 2015 6:57 PM âś…Answered

Hi,

Sorry this is still a bit too much for me however I have got it working on 1 of my machines. I downloaded a programme fro WD's website which I think mapped the drive on my computer and now I can paste to the NAS. I tried to do the same on my other machine with no luck. Both running W10 so I don't know. Anyway I'm happy to use just the 1 machine to load music and pictures to my NAS.

Regards Mark

Tuesday, December 29, 2015 6:29 AM

Hi Mark Freeman 911,

Did the issue only occurred with Windows 10 machine?
"Greyed out" usually means we didn`t have enough permissions to do this operation or the acl of the NAS is corrupted. Please check the NAS` permissions` issue.

If the issue only occurred with Windows 10 machines, we cannot rule out the compatibility issue. Please try to update the NAS firmware from the device manufacturer website.

On Windows 10, it uses SMB 3.0 to access the share by default. We could try the following command line to force the machine to use SMB 1.0 to access the share to have a test.
Disable:
sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi
sc.exe config mrxsmb20 start= disabled
Enable:
sc.exe config lanmanworkstation depend= bowser/mrxsmb10/mrxsmb20/nsi
sc.exe config mrxsmb20 start= auto

Considering this issue is related to the NAS, we also could try to ask for help from the NAS support at the same time. They may have some good advices.

Best regards

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Tuesday, December 29, 2015 5:23 PM

Hi,

Thanks for the reply I have updated the NAS firmware with no change. I only have 2 machines attached to the drive and since having it I have used W7, 8.0, 8.1 & 10 with no problems it is only since the last big update (that we would probably have referred to as a service pack on previous versions of windows)  that the issue has started. I have tried looking on Western Digitals website but there is no mention of this problem.

With regard to changing from SMB1.0 to 3.0 this is far beyond my technical knowhow and ability. I was hoping that I maybe had a checkbox ticked or unticked that could be the problem.

I am in a bit of a fix really as I have a Nas that works perfectly but I cannot put any new music or pictures on and now I have done the big update I cannot revert back to W7.

Feel a bit let down by Microsoft really

Regards

Wednesday, December 30, 2015 2:07 AM

Hi Mark Freeman 911,

Have you tried to check the shared folders` permisssion configuration ? We could try to un-tick and re-tick the "Read and write" permissions.
To check the exact permissions of this NAS, we could run "icacls \path to the shared folder "(for example: icacls \10.192.168.20\D) to get the ACL information. If it is not shared with "Everyone". Ensure the present user account has the "read and write" permissions. We could try different user account, too.

As for changing from SMB1.0 to 3.0, it is just a troubleshoot idea. We could open an administrator command line, copy and paste those command line to disable or enable the SMB3.0.

Please turn off the firewall and the antivirus software temporarily to have a troubleshoot.

Best regards

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].