Software Center Package Stuck At Installing

Article
2018-04-11

Question

_{Wednesday, April 11, 2018 2:34 PM}

I have published a package that consists of 2 parts, 1 system msi and 1 user config, that has been installed successfully numerous times with no issues.

I have a user that, in Software Centre, the application is stuck at "Installing 2 remaining components" and has been like this for weeks, even after numerous reboots, preventing any other application from being installed.

It is a laptop that is not on site very often but does connect to our network over VPN. Today I logged on myself and the package is marked as available and I can install other applications. I have always assumed that the status in Software Center was machine based not user based.

Any ideas how I can clear the status for this package?

ConfigMgr v1710

Windows 10 1703 client.

Thanks

All replies (7)

_{Thursday, April 12, 2018 2:22 AM}

Hi,

I vaguely remember that this problem can be solved through WMI and I found the following similar issue, please refer to https://social.technet.microsoft.com/Forums/en-US/e382da34-079c-4619-8fdb-e5e44c436857/software-center-show-application-stuck-at-installing?forum=configmanagerapps

Best Regards,

Lorry

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_{Thursday, April 12, 2018 7:03 AM}

Thanks, I had seen that thread but it seems to be related to using Task Sequences. When I list the EvaluationState from WMI it is set at 2 for the advert in question not 14 as mentioned in that thread.

As it is not affecting all users on the laptop I am reluctant to blow away WMI as that would affect all users.

_{Thursday, April 12, 2018 1:37 PM}

How about something as simple as uninstalling/reinstalling the client? (seeing this is only 1 computer)

Martin Bengtsson | www.imab.dk

_{Thursday, April 12, 2018 1:45 PM}

so it is waiting on dependencies, it could be waiting for them to install or download. Watch the download logs and the install logs to see which is causing the issue.

http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com

_{Friday, April 13, 2018 7:01 AM}

The user is not on site very often and when they are the laptop is normally in use so I am looking for the cause of the problem so that I am certain that the solution will work.

I've considered :-

rebuild WMI

delete user profile

repair SCCM client

reinstall SCCM client

I think these will resolve the issue but want to be sure

_{Friday, April 13, 2018 7:06 AM}

Does "EvaluationState = 2" mean it is waiting on dependencies?

All parts of the advert have been downloaded and are in the cache folder so it is not waiting for download.

I am really looking for where user status would be stored

_{Tuesday, April 17, 2018 2:20 AM}

Hi,

Sorry for delay replied.

How are you doing?

EvaluationState = 2 means Application is not required on the client. Reference https://msdn.microsoft.com/en-us/library/jj874279.aspx