Loading FindTime failed....

Question

_{Friday, March 20, 2020 2:28 PM}

Hi Guys,

What do you think is the problem why findtime is not loading properly to both Outlook and OWA?

Thanks!
Uddan

All replies (9)

_{Wednesday, April 29, 2020 5:23 AM ✅Answered}

This is fixed by adding below EWSAllow string.

Microsoft.OWS.*
*Findtime*

Thanks!
Uddan

_{Monday, March 23, 2020 2:05 AM}

Hi,

This tool could works well in my lab mow. I would suggest you check whether is it could work correctly in your organization.

If this tool still cannot work, I would suggest you take steps below to narrow down it:

1. Check it without any recipient, whether is this tool could load?

2. Make sure the recipient is an Office 365 mailbox rather than Exchange on-premises mailbox.

3. Create a meeting request, then check this recipient free/busy from "Scheduling Assistant", make sure you could see this user free/busy correctly first.

Regards,

Kyle Xu

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_{Monday, March 23, 2020 3:41 AM}

Hi Kyle,

1. Check it without any recipient, whether is this tool could load? 
The same, not loading.
2. Make sure the recipient is an Office 365 mailbox rather than Exchange on-premises mailbox.
I have O365 mailbox.
3. Create a meeting request, then check this recipient free/busy from "Scheduling Assistant", make sure you could see this user free/busy correctly first.
F/B is okay.

Thanks!
Uddan

_{Monday, March 23, 2020 7:17 AM}

Hi Kyle,

1. Check it without any recipient, whether is this tool could load? 
The same, not loading.
2. Make sure the recipient is an Office 365 mailbox rather than Exchange on-premises mailbox.
I have O365 mailbox.
3. Create a meeting request, then check this recipient free/busy from "Scheduling Assistant", make sure you could see this user free/busy correctly first.
F/B is okay.

Thanks!
Uddan

If so, I think this phenomenon is more related with this add-in itself. I would suggest you try to remove this add-in, then try to install it again. Make sure this tool could load correctly on your mailbox first(Could see this second picture I provided).

Regards,

Kyle Xu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Tuesday, March 24, 2020 8:30 AM}

I already tried re-adding the add in and still the same.

Thanks!
Uddan

_{Tuesday, March 24, 2020 12:25 PM}

Is this product own by Microsoft? I'm thinking if this can be accommodated by a support ticket.

Thanks!
Uddan

_{Wednesday, March 25, 2020 2:48 AM}

Do you mean that after reinstall this add-in,  you still cannot see the Introduction Page, when you create new email without any receipt:

If so, I would suggest you try to open a service request from admin center, confirm whether they could find any information from backend.

This is the webpage for FindTime. Since this tool could works in my tenant, I think you may need to check from backend rather than this tool.

Regards,

Kyle Xu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, March 25, 2020 4:18 AM}

Yeah, reinstalling the add-in doesn't work.

Unfortunately FindTime support is not responding. I'll open an MS service ticket then and see. 

Thanks!
Uddan

_{Friday, March 27, 2020 8:40 AM}

Yeah, reinstalling the add-in doesn't work.

Unfortunately FindTime support is not responding. I'll open an MS service ticket then and see. 

Thanks!
Uddan

Hope you could find the root cause with the help from backend.

Regards,

Kyle Xu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].