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Question
Tuesday, October 4, 2016 11:28 AM
Hello,
Having trouble installing Visual Studio Enterprise 2015 with Updates using either the web installer or the iso.
Using the web installer I get "A setup package is either missing or damaged" and the installer auto selects "Please provide a location to search for the packages" with the following location pre-populated.
C:\Users\Foreman\AppData\Local\Temp\EAFBC442-5732-4CF1-9AC9-6D7AE7D68729}\packages\communitycore\Setup\cab6.cab
OS: Windows 10
Have tried totally uninstalling VS2015 and installing from a fresh web install link or the iso. Both giving me grief.
Any ideas?
Thanks
All replies (11)
Tuesday, October 4, 2016 4:53 PM
Hi Shop,
Welcome to the MSDN forum.
The error message ‘A setup package is either missing or damaged' often means the installer is corrupted and please verify the integrity of the ISO file that you used. You can use the fciv.exe tool to check the SHA1 value of the ISO, the expected value comes from here, any discrepancy means the ISO is corrupted.
Meanwhile, please make sure windows update is up-to-date, temporarily disable any anti-virus software, clean up the %temp% folder and re-run the VS installer as administrator.
*>> the installer auto selects "Please provide a location to search for the packages" with the following location pre-populated. *
When you meet this issue again, you can try to select ‘Download from the internet’ and let the installer to download the necessary files from the internet.
If you still meet the failed installation, I need your help to collect the installation log. Please use http://aka.ms/vscollect to gather the logs. After using it, you will find vslogs.zip under %temp% folder. Please upload the file to https://onedrive.live.com/and share the link here.
Best regards,
Sara
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Thursday, October 6, 2016 4:16 PM
Hi,
Thanks. I did everything you suggested. SHA1 value was fine, delete %temp%, ran as administrator. Sadly still the same error.
Log files are here
https://1drv.ms/u/s!As-PYOfLmhOja1VXWE98xUr7esY
Thanks
Friday, October 7, 2016 5:41 AM
Hi Shop,
Thank you for your update.
I have checked your log file and found the following error message:
>>Error 0x80070002: Failed while prompting for source (original path 'C:\Users\Foreman\AppData\Local\Temp\EAFBC442-5732-4CF1-9AC9-6D7AE7D68729}\packages\communitycore\Setup\cab6.cab').
>>Failed to acquire payload: cab4F7DEE837DFF7D88E4EA825A6F68F405 to working path: C:\Users\Foreman\AppData\Local\Temp\e2ccc441-0cf4-43f1-9306-c3c1c6cd4ce3}\cab4F7DEE837DFF7D88E4EA825A6F68F405, error: 0x80070002.
The error code '0x80070002' means the file or folder cannot found, please confirm the existing of the above folder and file.
BTW, have you tried disable antivirus software on your computer and select the default installation of VS 2015.
Best regards,
Sara
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.
Friday, October 7, 2016 8:03 AM
The folder you've detailed above doesn't exist, no.
C:\Users\Foreman\AppData\Local\Temp\e2ccc441-0cf4-43f1-9306-c3c1c6cd4ce3}\cab4F7DEE837DFF7D88E4EA825A6F68F405
This doesn't exist.
I've disabled anti virus, tried to install with the default settings, tried to install from the web downloader, tried to install different versions of 2015 (2015 Update 3 and Enterprise 2015). Sadly nothing has worked.
Any ideas as to what I need to do?
Thanks
Monday, October 10, 2016 9:45 AM
Hi Shop,
Before you try to install the different VS 2015 version, please uninstall the previous VS 2015 enterprise with updates. Please have a look at this and use the forcibly uninstall command to uninstall.
After that, you can also try to manually removed the related folders and registry keys as below:
- Rename or delete folders-
- C:\Program Files (x86)\Microsoft Visual Studio 14.0
- C:\Program Files\Microsoft Visual Studio 14.0
- C:\users\user\Documents\Visual Studio 2015
- C:\users\user\AppData\Roaming\Microsoft\VisualStudio\14.0
- C:\users\user\AppData\Local\Microsoft\VisualStudio\14.0
- C:\users\user\AppData\Local\Microsoft\VSCommon\14.0
- Go to the registry editor (start >> run >> regedit) and remove/rename the following registries- (Please back up the registry table before the modification)
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VisualStudio\14.0
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VisualStudio\14.0
- HKEY_CURRENT_USER\Software\Microsoft\VisualStudio\14.0
- HKEY_CURRENT_USER\Software\Microsoft\VisualStudio\14.0_Config
Then followed the installation tips that I described in my previous installation, and use the web installer of the VS 2015 to install.
If the installation still failed, please collect the latest installation like you did before, and it will help us to analysis this issue.
Best regards,
Sara
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.
Wednesday, October 12, 2016 7:47 AM
Hi,
Did all of the above - sadly still having the same problem.
Logs are here: https://1drv.ms/u/s!As-PYOfLmhOjbDoXWAbUPCiolkY
Thanks
David
Thursday, October 13, 2016 2:08 AM
Hi David,
I have checked your log file and found the error message as below:
>>Applying execute package: VCRedistD14x64, action:
Install, path: C:\ProgramData\Package
Cache\4E1D9488-574D-3FF8-9B66-2877153E79BF\packages\vcRedistD14\VC_redist.x64.exe,
arguments: '"C:\ProgramData\Package
Cache\4E1D9488-574D-3FF8-9B66-2877153E79BF\packages\vcRedistD14\VC_redist.x64.exe"
/q /norestart '
>>Error 0x80070666: Process returned error:0x666
The error code ‘0x80070666’ means another version of the Visual C++ Redistributable 2015 already installed. Please go to Control Panel—Uninstall a program and uninstall any item with the name similar like Microsoft Visual C++ 2015 Redistributable items, then reboot the computer to rerun the VS installer.
>> Error 0x800b0003: Failed authenticode verification of payload: C:\ProgramData\Package Cache\unverified\cab4F7DEE837DFF7D88E4EA825A6F68F405<o:p></o:p>
The error code ‘0x800b0003’ means the forum specified
for the subject is not one supported or know by the specified trust provider, please make sure your ISO file is integrity (could you please share the SHA-1 Value of your ISO file which you get in the CMD screen?) and all pending patches under Windows update is installed.
>> Error 0x80070002: Failed while prompting for source (original path 'C:\Users\Foreman\AppData\Local\Temp\87E8D7A0-5253-4B56-ACDB-D4323E8A269A\packages\communitycore\Setup\cab6.cab').
The error code ‘0x80070002’ means the specified file or folder cannot found, please check the existing of this C:\Users\Foreman\AppData\Local\Temp\87E8D7A0-5253-4B56-ACDB-D4323E8A269A\packages\communitycore\Setup\cab6.cab, if it not existing, you can try to manually create it and the folder ‘packages\communitycore\Setup\cab6.cab’ we can copy it from the ISO file of VS enterprise 2015.
Best regards,
Sara
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey.
Friday, October 14, 2016 8:47 AM
Hi,
So I did all you said and I also went back to using the ISO file rather than the web installer (Visual Studio Enterprise 2015 SHA-1 = 07C949078F895CE0D9C03A1B8D55571A8C90AC94)
I also manually created ‘packages\communitycore\Setup\cab6.cab’ by copying it from the ISO file of VS enterprise 2015.
And I got some errors, but different errors.
It told me that it couldn't download some updates (Update 3 and team explorer 3).
But I think that's because of the trust settings on this internet connection (I'm based in a bank...?)
Logs are here;
https://1drv.ms/u/s!As-PYOfLmhOjbn60ZNGveYrpFcw
Thanks for your help
| 07C949078F895CE0D9C03A1B8D55571A8C90AC94 |
Monday, October 17, 2016 8:35 AM
Hi Shop,
>>But I think that's because of the trust settings on this internet connection (I'm based in a bank...?)
How about your internet connection? Is good or under any proxy setting?
Please Update IE to IE11 and set IE 11 as default browser, then clean up the history data and add the following sites to your IE trusted site: IE—Internet Options—Security—Trusted Sites
https://app.vssps.visualstudio.com/profile/view
https://login.microsoftonline.com
I have checked your log file and found the following error message:
>>Error 0x80091007: Hash mismatch for path: F:\packages\VSGraphics\EnableGraphicsTools.exe
>>Error 0x80091007: Hash mismatch for path: F:\packages\JavaScript_ProjectSystem\JavaScript_ProjectSystem.msi
>>Error 0x80091007: Hash mismatch for path: F:\packages\JavaScript_LanguageService\JavaScript_LanguageService.msi
Refer to the error code 0x80091007, I recommend you copy the above file from the ISO file and save it to a new, empty folder and run it as administrator.
Best regards,
Sara
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Tuesday, October 18, 2016 4:46 PM
Sigh... I'm beginning to give up hope here.
Tried the above, still having problems. Visual Studio opens and will load a project, but when I try to build I get the error...
"The'Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage" package did not load correctly.
The error message then points me to a log 'C:\User\..\AppData\Roaming\Microsoft\VisualStudio\14.0\ActivityLog.xml' which I've taken an extract from below
<entry>
<record>638</record>
<time>2016/10/18 16:19:28.545</time>
<type>Warning</type>
<source>VisualStudio</source>
<description>Unexpected system error mode before loading package [Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage]</description>
<guid>{494B203E-3C94-40AB-B331-6CB32460B617}</guid>
</entry>
<entry>
<record>639</record>
<time>2016/10/18 16:19:28.545</time>
<type>Information</type>
<source>VisualStudio</source>
<description>Begin package load [Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage]</description>
<guid>{494B203E-3C94-40AB-B331-6CB32460B617}</guid>
</entry>
<entry>
<record>640</record>
<time>2016/10/18 16:19:28.596</time>
<type>Error</type>
<source>VisualStudio</source>
<description>CreateInstance failed for package [Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage]Source: 'mscorlib' Description: Exception has been thrown by the target of an invocation.
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. > System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.VisualStudio.Diagnostics.HubExtensions, Version=14.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
 at Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage..ctor()
 End of inner exception stack trace 
 at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
 at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
 at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
 at System.Activator.CreateInstance(Type type, Boolean nonPublic)
 at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, StackCrawlMark& stackMark)
 at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
 at System.Activator.CreateInstance(String assemblyString, String typeName, Boolean ignoreCase, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes, Evidence securityInfo, StackCrawlMark& stackMark)
 at System.Activator.CreateInstance(String assemblyName, String typeName)
 at System.AppDomain.CreateInstance(String assemblyName, String typeName)System.IO.FileNotFoundException: Could not load file or assembly 'Microsoft.VisualStudio.Diagnostics.HubExtensions, Version=14.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a' or one of its dependencies. The system cannot find the file specified.
File name: 'Microsoft.VisualStudio.Diagnostics.HubExtensions, Version=14.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'
 at Microsoft.VisualStudio.TraceLogPackage.TraceLogPackage..ctor()

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].
</description>
<guid>{494B203E-3C94-40AB-B331-6CB32460B617}</guid>
<hr>80004005 - E_FAIL</hr>
<errorinfo></errorinfo>
</entry>
Wednesday, October 19, 2016 9:39 AM
Hi Shop,
Refer to the error message, please have a try with the following:
1. Delete or rename the following folders:
•C:\Users\your users name>\AppData\Local\Microsoft\VisualStudio\14.0
•C:\Users\your users name>\AppData\Roaming\Microsoft\VisualStudio\14.0
2. Have a look at this similari sisue about the TraceLogPackage, and
Charles R. Owen:
1) Opened the VS 2013 Developer Command Prompt as an administrator
2) Ran the IntelliTraceCore msi directly from the packages folder of my ISO image.
NOTE: You need to ensure you run the correct msi that matches your VS installation. For example, if you have a 32-bit installation of VS, you obviously need to run the x86 version of your msi.
3) D:\packages\IntelliTraceCore\x86\intelliTrace_net.msi
4) Fire up VS 2013 and select a project. If the error message has disappeared, then you can assume the package has been loaded.
Best regards,
Sara
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]