sympatico.ca email inbox not updating

Question

_{Monday, September 19, 2016 5:23 PM}

We did a service pack update from Bell on August 18,2016 , my wifes email account has not updated since this was installed, only on her laptop. Her phone and Tablet are working fine. I heed some clear instructions on how to fix this ?

All replies (2)

_{Tuesday, September 20, 2016 5:49 PM ✅Answered}

Start with changing the sync settings on the account and trying. In the Mail app settings (cog icon towards bottom left) Manage Account (on the right) then click the account. The Change Mailbox Sync Settings. Change settings save and try again.

_{Friday, September 23, 2016 12:53 AM ✅Answered}

Hi,

Not sure what mail app you use to configure this mail account.

Please first check the settings in this page to see if there is any differences:

http://support.bell.ca/Internet/Email/How-to-use-Bell-Mail?step=3#displayStep

If you use Bell mail suite, that could be not the issue for Windows Client, please contact Bell support for further help:

http://support.bell.ca/

Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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