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:( Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 0% Complete

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Thursday, November 10, 2016 11:19 PM | 1 vote

:( Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
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For more information about this issue and possible fixes, visit http://windows/stopcode
If you call a support person, give them this info:
Stop Code: Thread Stuck in Device Driver

I have tried all the things recommended and it will stop for a while and then begin again.

All replies (3)

Friday, November 11, 2016 1:47 AM | 1 vote

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/bsod-finding-and-fixing-them/1939df35-283f-4830-a4dd-e95ee5d8669d

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

Friday, November 11, 2016 1:54 AM | 1 vote

I shall suggest you to look at the Event Viewer error logs which are related to this message.

S.Sengupta, Windows Insider MVP

Friday, November 11, 2016 2:04 AM | 1 vote

Hi Mar,

Based on your information "Thread Stuck in Device Driver", it seems that the device driver cause.

Please check and install all available Windows update to make sure your computer is up to date.

In addition, check if any abnormal device in Device Manager.

If the issue occur again, help us collect the dump file for analysis:

Collect Minidump Files

  1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
  2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
  3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
  4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
  5. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
  6. Go to your Desktop, right-click on it and create a new folder named "Dump".
  7. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
  8. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
  9. Upload to OneDrive.

Please remember to mark the replies as answers if they help.
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