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Question
Thursday, May 3, 2018 6:58 PM
Hello,
I am using Office 2016 and currently have FULL-ACCESS to another users' mailbox. We have implemented the Report Message add-in through our Office 365 environment. The App is designed to help Microsoft better analyze e-mails and filter them on their side.
The issue I am running into is when I use the add-in and go to Report message > Select 'Junk' or 'Phishing' > Error prompts with "You cannot perform this action. This add-in scenario is not supported in this folder."
Any ideas?
All replies (4)
Friday, May 4, 2018 7:06 AM
Hi Joshua Cabana,
Which folder do you perform this action on? From your own account or the shared mailbox?
Do you add this shared mailbox manually as an additional mailbox in Outlook?
I've researched a lot and currently, I haven't found any official article regarding this error message. Does this issue only happen to your account? Have you tested with another account?
Any updates, please feel free to post back.
Regards,
Perry
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Friday, May 4, 2018 12:43 PM
Hi,
Yes. We've tested it with a separate user and another unique mailbox. My account is testing a unique mailbox as well and this only happens on the Shared Mailbox / Mailbox I have full access to.
We've tested it with other accounts and the behavior is the same.
Monday, May 7, 2018 6:38 AM
Hi Joshua Cabana,
Thank you for your update.
From your description, this situation only occurs to shared folders.
According to my research, it seems that shared mailbox cannot use add-ins. I haven't found official articles but you could refer to the replies in the following links.
Shared Mailboxes with the Outlook add-in
Make Outlook add-ins working with Office 365 shared mailboxes
(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
Hope this is helpful to you.
Regards,
Perry
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Thursday, May 17, 2018 6:46 AM
Hi Joshua Cabana,
I am writing to see how everything is going with this issue. If the above information was helpful, could you please help mark it as answer so it will be easy for other forum members who might have similar issues to find the useful one?
Have a nice day!
Regards,
Perry
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.