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Question
Thursday, October 19, 2017 8:01 AM | 3 votes
After updating to Windows 10 version 1709 and reinstalling KB2693643 to enable RSAT everything was going fine, until I noticed dns mmc component was missing.
This is a known behaviour of RSAT and you need to install WindowsTH-RSAT_WS2016 instead of WindowsTH-RSAT_WS_1709 as reported in https://www.microsoft.com/en-us/download/details.aspx?id=45520&40ddd5bd-f9e7-49a6-3526-f86656931a02=True
So I decided to uninstall KB2693643 in order to reinstall the _WS2016 version and that's the problem, I'm not able to uninstall it.
If I try to uninstall through "Installed Updates" I get the error "An error has occurred. Not all the updates wew succesfully uninstalled."
If I try to reinstall it, I get the warning "Update for Windows (KB2693643) is already installed on this computer." and I cannot reinstall it.
Trying a WUSA cmd uninstall: "WUSA /uninstall /KB:2693643" trow another error: "Installer encountered an error: 0x8007005. Acces is denied"
Anyone know a way to uninstall this KB in order te install de _WS2016 version?
Thanks in advance
All replies (26)
Wednesday, October 25, 2017 8:49 PM âś…Answered | 30 votes
I had this problem today. Upgraded to 1709, installed new RSAT and DNS tool was missing. Couldn't uninstall RSAT. I looked at my c:\windows\logs\cbs\cbs.log file and the error referred to a registry key that it couldn't delete (access denied). My key was HKLM\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.3.1.Microsoft.UpdateServices.Administration__31bf3856ad364e35\1\4.0.0.0. I exported the key, then deleted it. I then tried to remove RSAT using the DISM command and it worked! I assume using the GUI to remove it would work as well. I then installed the RSAT for 2016 and my DNS tool was back. Only bad thing, RSAT is still not showing up in the features list. Hope this helps!
Doug
Thursday, October 19, 2017 8:05 AM
I've had the exact same behaviour and same scenario.
Any ideas anyone?
Thursday, October 19, 2017 11:46 AM
here you have a working solution:
https://techcommunity.microsoft.com/t5/Windows-Server-Insiders/RSAT-missing-DNS-Server-Tools/td-p/113280
at the end you need to register the dll
regsvr32 c:\windows\system32\dnsmgr.dll
Regards
testowy79
Thursday, October 19, 2017 12:23 PM
Thanks testowy79.
I know there is a workaround to fix DNS MMC, but that's not the point.
The point is how can I uninstall KB2693643
Thanks
Thursday, October 19, 2017 3:12 PM
I am also experiencing the same exact issue.
Friday, October 20, 2017 2:59 AM
Thanks testowy79.
I know there is a workaround to fix DNS MMC, but that's not the point.
The point is how can I uninstall KB2693643
Thanks
Hi,
I consider that the System Restore could be the better way for your to cancel the installation of this update.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Friday, October 20, 2017 1:36 PM
Same issue here
Friday, October 20, 2017 2:54 PM
Thanks testowy79.
I know there is a workaround to fix DNS MMC, but that's not the point.
The point is how can I uninstall KB2693643
Thanks
Hi,
I consider that the System Restore could be the better way for your to cancel the installation of this update.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
It's a development computer. Fall Creators installation went like a charm.
I prefer not to try System restore in order to reinstall all the applications
Monday, October 23, 2017 8:41 AM
Just restore the system before this RSAT installed point, not mean to revert back.
Please check if you have such restore point by viewing more.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Monday, October 23, 2017 9:06 AM
I also experience the same exact problem, and I don't have recovery points.
Monday, October 23, 2017 12:14 PM
I agree, using the system restore point is overkill when the only desired outcome is to uninstall a windows feature. In my case I installed the creators update and followed by the RSAT install. Rolling this all back is time consuming and counter productive. There needs to be a better fix from Microsoft.
Thursday, October 26, 2017 8:59 AM
I had this problem today. Upgraded to 1709, installed new RSAT and DNS tool was missing. Couldn't uninstall RSAT. I looked at my c:\windows\logs\cbs\cbs.log file and the error referred to a registry key that it couldn't delete (access denied). My key was HKLM\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.3.1.Microsoft.UpdateServices.Administration__31bf3856ad364e35\1\4.0.0.0. I exported the key, then deleted it. I then tried to remove RSAT using the DISM command and it worked! I assume using the GUI to remove it would work as well. I then installed the RSAT for 2016 and my DNS tool was back. Only bad thing, RSAT is still not showing up in the features list. Hope this helps!
Doug
Removed the registry key, then I could uninstall KB2693643.
Rebooted and installed RSAT for 2016.
Thanks for the solution.
Monday, November 6, 2017 10:48 PM
I was already at 1709 and fully updated before installing any RSAT tools. WindowsTH-RSAT_WS2016-x64.msu was the first RSAT version, but i do not have DNS either. No KB2693643 is installed.
Wednesday, November 8, 2017 3:22 PM
worked for me, thanks a bunch!
JaneUp
Wednesday, November 22, 2017 8:34 PM
Do I need import exported registry key back after this operation? M.M.
Friday, December 8, 2017 6:51 PM
The real MVP!!!! Thanks Doug,
Wednesday, December 13, 2017 5:35 PM
Great Post Doug! Works perfectly!
Technology Administrator Erie County (Career and) Technical School.
Monday, January 22, 2018 3:22 PM
This worked for me, no restarts were necessary either.
Wednesday, January 24, 2018 4:24 PM | 1 vote
I had this problem today. Upgraded to 1709, installed new RSAT and DNS tool was missing. Couldn't uninstall RSAT. I looked at my c:\windows\logs\cbs\cbs.log file and the error referred to a registry key that it couldn't delete (access denied). My key was HKLM\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.3.1.Microsoft.UpdateServices.Administration__31bf3856ad364e35\1\4.0.0.0. I exported the key, then deleted it. I then tried to remove RSAT using the DISM command and it worked! I assume using the GUI to remove it would work as well. I then installed the RSAT for 2016 and my DNS tool was back. Only bad thing, RSAT is still not showing up in the features list. Hope this helps!
Doug
Although I did not see reference to the registry key in my cbs.log, removing the key also resolved the issue for me. I then used the workaround found here (https://support.microsoft.com/te-in/help/4055558/rsat-missing-dns-server-tool-in-windows-10-version-1709) to reinstall rsat with dns manager console.
Wednesday, January 24, 2018 7:57 PM | 1 vote
This is what worked for me. I couldn't view the "manage user" tab options in AD and RSAT was alltogether fubard.
I tried to:
Delete the registry keys and then remove the windows feature and rsat
Remove via wusa
Remove via DISM
Remove via Programs and Features > Add/Remove Windows Features
The only way I could remove KB2693643 and the RSAT windows features are as follows:
1. Open command prompt as administrator
2. run DISM /Online /Get-Packages
2a. Copy and paste the output into a txt document such as notepad
3. Run DISM /Online /Remove-Package /PackageName:<INSERTDATAHERE>
In step 3 above, the <INSERTDATAHERE> should be the package name you copied from the Get-Packages list. You will need to run this each time, for each package that starts with "Microsoft-Windows-RemoteServerAdministrationTools...."
So my step 3 looked like this:
DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~10.0.10585.0
(selected "no" to restart)
DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~*AnotherVersion*
(selected "yes" to restart after this 2nd command)
Those steps were the only ones that would completely remove those features and update. RSAT version 10.0.10585.0 was the only version that works for me. This version also re-installs that KB from above -_-
Thursday, February 1, 2018 8:00 AM
I had this problem today. Upgraded to 1709, installed new RSAT and DNS tool was missing. Couldn't uninstall RSAT. I looked at my c:\windows\logs\cbs\cbs.log file and the error referred to a registry key that it couldn't delete (access denied). My key was HKLM\SOFTWARE\Microsoft\Fusion\PublisherPolicy\Default\v4.0_Policy.3.1.Microsoft.UpdateServices.Administration__31bf3856ad364e35\1\4.0.0.0. I exported the key, then deleted it. I then tried to remove RSAT using the DISM command and it worked! I assume using the GUI to remove it would work as well. I then installed the RSAT for 2016 and my DNS tool was back. Only bad thing, RSAT is still not showing up in the features list. Hope this helps!
Doug
Perfect. Work like a charm!! Thanks
Saturday, February 10, 2018 9:10 PM
This was also my solution to remove this Key, then I was able to Uninstall RSAT After a reboot I followed these instructions to finish and I had all the tools when I was completed.
Thursday, March 15, 2018 9:49 PM
This worked for uninstall the update.
To reinstall it with DNS tools just do the following procedure:
Wednesday, April 4, 2018 3:42 PM
That worked, I was able to uninstall from the GUI after removing the registry key (backed the key up first).
Wednesday, May 2, 2018 5:57 PM
Many many many thanks to Doug!!! This solved my issue even today. May 2nd 2018
Bryan
Wednesday, May 23, 2018 8:31 PM
The only way I could remove KB2693643 and the RSAT windows features are as follows:
1. Open command prompt as administrator
2. run DISM /Online /Get-Packages
2a. Copy and paste the output into a txt document such as notepad
3. Run DISM /Online /Remove-Package /PackageName:<INSERTDATAHERE>
In step 3 above, the <INSERTDATAHERE> should be the package name you copied from the Get-Packages list. You will need to run this each time, for each package that starts with "Microsoft-Windows-RemoteServerAdministrationTools...."
So my step 3 looked like this:
DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~10.0.10585.0
(selected "no" to restart)
DISM /Online /Remove-Package /PackageName:Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel~31bf3856ad364e35~amd64~~*AnotherVersion*
(selected "yes" to restart after this 2nd command)
Those steps were the only ones that would completely remove those features and update. RSAT version 10.0.10585.0 was the only version that works for me. This version also re-installs that KB from above -_-
The first DISM removes the original package, the second removed the updated package.
The command line for the wusa and dism commands were the same:
An error occurred - Microsoft-Windows-RemoteServerAdministrationTools-Client-Package-TopLevel Error: 0x80073701
Error: 14081
The referenced assembly could not be found.
My dism.txt, cbs.log, and command line results had nothing to do with Access Denied, so before you poke the registry bear - try GGGGGGUNIT's 1-2-3. I would only suggest changing step #2 to the following:
DISM /Online /Get-Packages | FIND "RemoteServerAdministrationTools"
And for those missing the DNS Manager console like me: DNS manager console missing for RSAT client on Windows 10