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Question
Wednesday, July 10, 2019 3:57 PM
I am unable to activate Office 365 on my PC, athought I have it installed on activated on a second PC and a laptop.
I can sign into portal.office.com with my credentials and I can see that I have a Office 365 A1 Plus subscription for Faculty associated. One of the licenses is for the latest desktop version of Office 365.
When I go to Activate Office 365, I receive a message that we couldn't find an account with that email address or phone number.
Any suggestions on how to resolve this?
Thank you, Peter
All replies (4)
Thursday, July 11, 2019 7:52 AM
Hi,
Did you log in to your Office 365 A1 Plus account or email on the other two computers and successfully activated?
Where did you download the Office 365 on this PC? Please check whether the ID, password, and email address entered are correct.
Since you can sign into portal.office.com, please go to “My account” page then check “Install status” to see if you have exceeded the number of devices that can be activated?
If it doesn’t help, try install Office 365 again from your portal.office.com.
Any updates, feel free to post back.
Regards,
Bella Wu
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Thursday, July 11, 2019 12:44 PM
Thank you for your response.
Yes, I was able to successfully activate the other 2 PCs. They both show that I am logged in.
I have 3 detected installs shown in portal and this is correct. The problem machine is not listed here.
Here's where I believe the problem is. The problem install was done via SCCM using the Office 365 Client Management - Office 365 Installer component. The others were done by manually downloading and installing the software. This is the beginning of our enterprise deployment and we need to be able to install in an automated fashion.
Any suggestions how to fix / configure /resolve this? Thanks again, Peter
Friday, July 12, 2019 10:01 AM
Hi Peter,
Thanks for your responding.
You said that you are not installing from portal.office.com. Did you use ODT to install Office 365? Have you checked the version of Office which you install is match your account?
Could you please post your configuration.xml file here for us to check the syntax.
You also can try repairing Office 365, refer to this link:
In my opinion, I suggest you can install Office 365 direct from your portal.office.com.
Any updates, feel free to post back.
Regards,
Bella Wu
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.
Monday, July 22, 2019 2:21 AM
Hi Peter,
Do you need further assistance about this issue? Feel free to post back and I'm glad to help you.
Regards,
Bella Wu
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.