Microsoft Application Error Reporting failing to install, any ideas?

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2011-08-11

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_{Thursday, August 11, 2011 1:55 AM}

I've been trying to install the Visual Studio Isolated Shell 2010 - keep getting error "Following component failed to install - Microsoft Application Error Reporting", error log is below. What appears to be the only line of interst from the log file is: -

[08/11/11,11:22:44] Microsoft Application Error Reporting: ***ERRORLOG EVENT*** : Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612

I have tried everything I can think of - removing temp files, removing external hardware, redownloading update, putting file on different media, doing sfc - this reports corrupt files unable to fix refer to cbs.log. This log contains so much information I haven't got a clue where the actual errors are. Seems other people have struck this problem and the only cure has been to reinstall windows - please tell me there is something less irritating than that? Like is there a way to get SFC to actually be useful and not just say tough luck refer to cbs.log? BTW this "Microsoft Application Error Reporting" install issue is also affecting other program installs...

Thanks.

[08/11/11,11:22:44] Microsoft Application Error Reporting: [2] Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 1612
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates Microsoft Application Error Reporting is not installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates VC 10.0 Runtime (x86) was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates .NET Framework 4 Multi-Targeting Pack was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates Microsoft Visual Studio 2010 Shell (Isolated) - ENU was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates Microsoft SQL Server System CLR Types was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates Microsoft SQL Server 2008 R2 Management Objects was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] DepCheck indicates Microsoft Help Viewer 1.0 x64 was not attempted to be installed.
[08/11/11,11:22:44] VS70pgui: [2] CFinishPage::UpdateFinal(): Could not find the readme.htm in the client directory as expected!

All replies (7)

_{Monday, August 15, 2011 5:32 AM ✅Answered}

Hi Stojke1,

Could you please collect the log for me?

· Clean up "%temp%" folder and download Log Collection Tool.

Collect tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en

· Try to install Visual Studio Isolated Shell 2010.

· Upload the vslogs.cab file to an open website like Windows Live SkyDrive or send it to me (E-mail: v-alsun_at_microsoft_dot_com).

Note: Please attach the link of this post in the mail.

** **

I recommend you try to extract VSIsoShell file and try to install from setup.exe. I also recommend you disable all antivirus and firewall installed on your side before starting to installation.

If you have any other concerns, please feel free to let me know.

Best Regards,

Alexander Sun [MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

_{Thursday, August 25, 2011 3:03 AM ✅Answered}

Hi BiffTannen,

Thank you for your reply.

First, for Windows Install Cleanup Tool, While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center. Thus, please do not use that tool.

Second, based on your reply, you encountered an error “The system administrator has set policies to prevent this installation”. In my opinion, this error is related to some OS settings or system files. I think you should try to fix this error, then try to install Visual Studio Sell 2010. For this Windows problem, I recommend you go to the Windows Answer forum to ask for helps: http://answers.microsoft.com/en-us

I think we can try to repair hard disk, especially system drive.

I hope this helps.

Best Regards,

_{Thursday, August 11, 2011 4:16 AM}

For error code "1612", it means "The installation source for this product is not available."

Reason:

http://msdn.microsoft.com/en-us/library/aa368542%28v=vs.85%29.aspx

Solution:

http://social.msdn.microsoft.com/Forums/en-US/Vsexpressinstall/thread/f3923aea-1e5b-4842-ae41-35b4c9fb4d46/

Faraz

_{Sunday, August 14, 2011 11:00 PM}

Thanks but I am installing locally from primary hard drive (file downloaded from Microsoft), have removed external drives, also have tried running from external hard drive (and running as administrator). I am also having problems installing "Windows Live" update also failing with Microsoft Application Error Reporting...

_{Monday, August 15, 2011 11:14 PM}

Thanks have sent email.

_{Thursday, August 18, 2011 5:22 AM}

Hi Bifftannen,

Thank you for your sending.

From your cbs log, there are many logs about Windows updates. From other logs, the problem is similar to the previous error.

First, I recommend you extract the VSIsoShell.exe. Then open the setup folder, open “WCU”>>”Watson”. Under this folder you will find a .msi file named “dw20shared.msi”. Open a Command Prompt and navigate to this folder, then type “dw20shared.msi /log” to install it with creating log.

Second, I have mentioned you have use sfc tool, and it reports corrupt files unable to fix. To determine which files could not be repaired by the System File Checker tool, follow these steps:

Open an elevated command prompt.
Type the following command, and then press ENTER:

findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

Type the following command, and then press ENTER:

edit sfcdetails.txt

The Sfcdetails.txt file uses the following format:

Date/Time SFC detail

If the System File Checker tool cannot repair a file, follow these steps:

At an elevated command prompt, type the following command, and then press ENTER:

takeown /f Path_And_File_Name

For example, type takeown /f E:\windows\system32\jscript.dll.

Type the following command, and then press ENTER to grant administrators full access to the file:

icacls Path_And_File_Name /GRANT ADMINISTRATORS:F

For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F.

Type the following command to replace the file with a known good copy of the file:

Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination

For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

I hope this helps.

Best Regards,

_{Friday, August 19, 2011 6:32 AM}

Hi,

Tried installing from setup folder - told me that it couldn't find itself after loading, was referencing a directory in the termpory folder that didn't exist so I pointed it back to itself and the install worked. However then the next step failed with the VC10.0 Runtime so I did the same thing again, then same problem with .NET Framework 4 Multi Targeting Pack so tried to install that but couldn't figure out how. I then thought I'd try and uninstall the VC10.0 Runtime to see if I could make more sense of what was happening there. However Windows now tells me "The system administrator has set policies to prevent this installation" when I try to uninstall... So I tried setting security back to default settings by running:

secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

That didn't helf. So I went digging tried this http://www.appdeploy.com/messageboards/tm.asp?m=8872 , tried to install the Windows Install Cleanup - can't even get that to work... "This installation is prevented by system policy. Contact the system administrator". Any ideas?

BTW sfc was only finding errors with a sound file (.wav) so i didn't repair.

Thanks

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Microsoft Application Error Reporting failing to install, any ideas?

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