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Installing SSMS 18 won't go past "Loading Packages" phase

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Friday, May 17, 2019 3:50 PM | 3 votes

I'm trying to install SSMS 18 and all I am able to get once I click on the downloaded application to install all it shows is a bar moving and it says "Loading packages. Please wait..."

It won't move past this. Does anyone know how to fix this?

Thanks

All replies (15)

Monday, May 20, 2019 6:23 AM

Hi litlogan,

Welcome to the MSDN forum.

It seems the installation stuck on and please have a try with the following to troubleshoot this issue:

  1. Restart the computer after the failed installation of SSMS
  2. Temporarily disable any antivirus software and firewall, retry the installation
  3. Clean up the %temp% folder
  4. Make sure run the installer as administrator  

If the issue persists, we need your help to collect the installation logs, please use this collect.exetool and found the vslogs.zip under %temp% folder, upload it to the OneDrive and share the link in here, that will help us analysis this issue.

Best regards,

Sara

MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]

Monday, May 20, 2019 11:26 AM

litlogan,

Are you running this setup using 'run as administrator...'? If not, please give a try.

Regards, http://www.shwetalodha.blogspot.in/

Friday, June 14, 2019 6:30 AM

Same issue. Described steps above don't help. Any info?

Thursday, September 26, 2019 5:42 PM | 8 votes

@njok and everyone! The solution for my question also worked and for this question (deleting registry key). Try it out!

There is no knowledge that is not power.

Wednesday, October 16, 2019 7:46 PM | 19 votes

yups this worked for me.
running from an elevated cmd prompt:
reg DELETE “HKLM\SOFTWARE\WOW6432Node\Microsoft\Microsoft SQL Server Management Studio” /reg:32

Thursday, November 7, 2019 2:09 PM

Thanks. This fixed my issue.

Tuesday, March 24, 2020 4:16 AM

after spending almost 30 hours , i got it .......thanks a ton

Thursday, May 14, 2020 7:14 AM

This worked!  THANK YOU! Nothing else did.  Of course makes perfect sense. I would recommend backing up the registry first.  Goes without saying.

Wednesday, July 15, 2020 7:13 AM

Thanks  solved the issue for Release 18.5.1  also 

Wednesday, July 22, 2020 10:00 AM

It really works for me. Thanks :)

Saturday, July 25, 2020 3:43 AM

MASSIVE THANKS THAT WORKED FOR ME . 

PS : IF SOMEONE GOT ( ACCESS DENIED) AFTER WRITING THE DELETE COMMAND HE HAS TO RUN THE CMD APPLICAITON AS AN ADMINISTRATOR

THANK YOU

 

Tuesday, July 28, 2020 6:48 AM

yups this worked for me.
running from an elevated cmd prompt:
reg DELETE “HKLM\SOFTWARE\WOW6432Node\Microsoft\Microsoft SQL Server Management Studio” /reg:32

Wednesday, August 12, 2020 1:52 PM

You can probably just rename the key instead of doing that.  :)

Thursday, August 27, 2020 9:45 AM

Or you can export the key before deleting to have a backup :-)

Deleting the key also fixed my issue, where SSMS 18.6 refused to install. It did not need to delete the folder, nor did I need to reboot the server. SSMS installer started and offered me the "repair" option. Installation succeeded an SSMS can be started.

Thursday, August 27, 2020 4:58 PM

This worked to me!