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Question
Friday, May 27, 2016 8:34 AM
under Outlook 2013, I cannot move mail messages from my OST box, onto PST files
All replies (2)
Monday, May 30, 2016 12:05 PM âś…Answered
Hi,
This issue could be caused if either of the Outlook Data File(.pst or .ost) is corrupted.
I suggest you run Scanpst.exe to scan and repair the possible issues in the two files, then try again.
The location of Scanpst.exe should be:
| 32-bit Windows | C:\Program Files\Microsoft Office\Office15 |
| 64-bit Windows | C:\Program Files (x86)\Microsoft Office\Office15 |
| 64-bit Outlook | C:\Program Files\Microsoft Office\Office15 |
| Click-to-Run | C:\Program Files\Microsoft Office 15\root\office15 |
I hope this could help.
If the problem persists, you can also rename the .ost file to ".old", Outlook will generate a new one to sync the next time it starts. It may take some time if your mailbox is large. After the .ost finishes syncing, please check the result again.
Regards,
Melon Chen
TechNet Community Support
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Monday, September 26, 2016 4:38 PM
under Outlook 2013, I cannot move mail messages from my OST box, onto PST files
It is a common error, when Outlook PST is corrupted it prompts so. For the recovery of Outlook Data file and restore emails visit https://www.datarepairtools.com/outlook-problems/cant-move-the-items-outlook-error.html where you find the manual solution to repair Outlook PST file by using inbuilt utility.