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Question
Wednesday, January 9, 2019 7:27 AM
I have the same problem as this post from 2015.
Every time I restart my computer or if I restart all office apps, the theme is no longer gray but colorful again. I keep setting it to gray. I have version 1812 (11126.20188).
All replies (11)
Thursday, January 31, 2019 11:03 AM ✅Answered
I have identified the issue. It's ESR (enterprise State Roaming) that causes this. When I log in to a computer that has this it is affecting all my other computers). Sorry then it was my fault.
Thursday, January 10, 2019 11:10 AM
I have the same problem as this post from 2015.
Every time I restart my computer or if I restart all office apps, the theme is no longer gray but colorful again. I keep setting it to gray. I have version 1812 (11126.20188).
Hi,
Does the issue happen after you update Office to version 1812 (11126.20118)? Is there any issue before? I suggest you can check the following registry settings on current computer:
HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common
Check the UI Theme settings, change it to 3 for dark gray, 4 for Black and 0 for colorful.
Additionally, I notice that the Office theme settings are going with your Office account in Office. In other words, if you use the Office 365 ProPlus product on two computers and all Office clients are signed in with your word account under File > Account > User Information, the Office theme settings will be remembered and synced between two computers. Please check if this is similar in your scenario.
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Monday, January 14, 2019 11:55 AM
The only key is HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\UI Theme = 3
Tuesday, January 15, 2019 9:39 AM
The only key is HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\UI Theme = 3
Do you have the Office account signed in with multiple Office devices? As I replied above, the Office theme is synced with Office accounts.
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Thursday, January 17, 2019 8:51 AM
somehow i have not had this problem for a few days now. i have not had any changes done to my computer so im not sure. i'll keep you posted if it comes back.
Thursday, January 17, 2019 10:31 AM
somehow i have not had this problem for a few days now. i have not had any changes done to my computer so im not sure. i'll keep you posted if it comes back.
Just feel free to post back for further discussion :)
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Tuesday, January 22, 2019 8:51 AM
Any updates on the issue?
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Thursday, January 31, 2019 2:32 PM
I have identified the issue. It's ESR (enterprise State Roaming) that causes this. When I log in to a computer that has this it is affecting all my other computers). Sorry then it was my fault.
Glad that the root cause has been found and thanks for your information sharing. Please remember to mark it as answer to close the thread. Your action would be helpful to other users who encounter the similar issue and read this thread.
Thanks for your understanding.
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact： [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.
Thursday, June 13, 2019 7:24 AM
This still persists with build 1902. It would be nice if this could be fixed instead of me being randomly blasted with a white screen every time I restart my office. It's very annoying.
Did not do it prior to 1902. And yes, I modified in registry and it gets reverted.
I'm so tired of Microsoft.
Thursday, October 3, 2019 11:38 AM
I started getting this yesterday after installing (1) KB451721 2019-09 update and (2) Visio 2019. I don't have either of the registry settings. Seems to revert to "colorful" randomly.
mike
Tuesday, October 15, 2019 4:04 PM
I started getting this yesterday after installing (1) KB451721 2019-09 update and (2) Visio 2019. I don't have either of the registry settings. Seems to revert to "colorful" randomly.
mike
I don't have the registry settings either and it is happening quite randomly. I do think it may be tied to an update since I didn't have this problem in September.
I'm running Office Professional Plus 2016.