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Windows 10 will not boot. Orange screen with vertical white lines. Blinking cursor in upper left. No Bitlocker

Question

Thursday, January 25, 2018 8:46 PM

Hardware: HP S5710F Slimline desktop with AMD 64-bit chip
Windows 10 was upgraded free from Windows 7 long ago. All Windows 10 updates have been allowed to install.
Working fine until the automatic update after the Jan 2018 Spectre and Meltdown announcement. 

I've never enabled Bitlocker, but do have an impossible to mistype start-up screen password. Keyboards, mice, and monitors have all been swapped. Same result. The machine boots from a Linux Mint live CD without a problem. 

Typing the password at the low-res blinking cursor on the Orange/White-line screen does nothing but go to blank screen for a few seconds, then back to the Orange/White-lines. 

Restarting with the hardware power button while holding down Shift key does nothing different. 

System Restore is not available because it won't boot into Safe Mode, nor do I have a command line interface through any means I know of. 

Hard restarts show the HP start-up BIOS menu. BIOS was reset to default settings. BIOS does not appear to support USB booting, such as downloading and reinstalling from a USB Windows 10 media flash drive. DVD/CD drive does support double-layer DVD writing, but it's the only DL-DVD RW drive among the dozen computers under the roof, so we have a buried shovel. [The optical drive is one reason this old unit is still around. Anything older is now running Linux Mint 18.]

This inability to boot and get past an Orange/White-lines screen seems to be a common problem, with or without Bitlocker. Yet all the remedies I've seen here so far (circa 2016-17) appear based on an ability to boot into some level of Windows or CLI. 

Since neither Windows 10 nor a CLI will boot, what is the remedy?

All replies (5)

Friday, January 26, 2018 8:27 AM

Hi，

According to your current situation, the only option is Clean Install.

Please confirm with HP if your model support USB and DVD so that you can clean install with media.

Here is an command troubleshooting from HP for you:

https://support.hp.com/bg-en/document/c03513214

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Please remember to mark the replies as answers if they help.
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Friday, January 26, 2018 10:50 AM

That is a known problem and there is a patcj for it. Please read

https://social.technet.microsoft.com/Forums/windows/en-US/2d7bd961-5ded-42b9-996e-945bd63e0a15/bitlocker-screen-is-orange-with-white-lines?forum=win10itprogeneral

You may enter the password on that screen "blind", try it. Then when it boots, install all windows updates.

Friday, January 26, 2018 11:01 AM

HP has UEFI diagnostics preinstalled with a few testing options.  If you download the latest version it would be either 6.5 or 6.6 and the higher the version the more testing features

First before anything else test the hardware overnight.

If available use the loop until failure testing.  If there is a failure there will be a code that only HP can decode.  A failure aborts the tests so even a dead battery makes the testing incomplete.

If you don't have te HP UEFI diagnostics then you can create a USB drive.  This is available in the same HP link.

The version is mid range so there are more tests but it is not a good as the latest version.

This is more detail on what is available:

1) Open the HP website > support and drivers > enter the computer's product or serial number > select the operating system > view the drivers and bios downloads > post a URL or hyperlink into the thread.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

https://support.hp.com/us-en/drivers

2) HP computers come with factory installed UEFI diagnostic tests. 
The factory default tests are only memory and drive. 

If the UEFI diagnostics had been downloaded then there are many more tests: system tests, and component tests:
The latest version is 6.5 or 6.6

The extensive tests are: 
Battery, 
Processor, 
Wireless, 
Hard drive SMART, 
Hard drive short and long DST, 
Extensive memory, 
Video memory, 
System board

The component tests are: 
Processor, 
Memory, 
Hard drive,
Power,
Audio
Fingerprint reader
Keyboard,
Mouse/Touchpad
Network
Optical drive
Parallel port
System board
USB port
Video
Wireless module

  1. If the UEFI diagnostics were downloaded then they are available by power on or restart and repetitively clicking the F2 key.
    This opens the BIOS UEFI diagnostics.

If you have this installed then run the extensive test as a loop until failure.

Start it in the evening and the next day if it has completed 2 passes then click the keyboard escape key to abort the testing and check the pass in the BIOS UEFI log.

If there is any problem with the computer, even the battery, the testing is designed to abort and will display an error message.

The keyboard is not on the extensive list and is only on the component list.

So the testing should complete if there are no problems with the major hardware components.

The next day when the testing is aborted the component tests can be ran for the keyboard or any other component as needed.

  1. If the UEFI diagnostics were not downloaded then HP has an option to download the diagnostic tests to a USB drive.

This is mid-range (version 3.9) between the default version 1.2 and the downloadable version 6.5

The next steps are the flash drive method:

HP PC Hardware Diagnostics | HP® Official Site

  1. Find a flash drive that you can format ( > or = to 8 GB)

  2. On a working computer create a bootable HP UEFI flash drive:
    Follow the instruction in this link:
    HP PC Hardware Diagnostics | HP® Official Site

  3. Insert the bootable HP UEFI diagnostics into any USB port.

  4. Power on the computer or click restart and during the power on or the restart repetitively click the F9 key.

  5. The BIOS boot menu should appear > select external USB hard drive

  6. Run the extensive test or the loop until failure test. .

When the HP UEFI diagnostic testing has completed please use a camera or smart phone camera to take pictures and post images into the thread.

This is information on how to boot from a USB drive:

Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:  https://www.tenforums.com/tutorials/21756-boot-usb-drive-windows-10-pc.html 

Whenever you can use administrative command prompt run this command so that the computer can be troubleshooted:

To evaluate the BSOD please post logs for troubleshooting.

Using administrative command prompt copy and paste this whole command:

Make sure the default language is English so that the logs can be scanned and read.

https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

The command will automatically collect the computer files and place them on the desktop.

Then use one drive or drop box to place share links into the the thread for troubleshooting.

https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

Open administrative command prompt and copy and paste the whole command:

copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

Tuesday, January 30, 2018 9:21 AM

Why would that be a proposed answer? My link shows, there is a cure against that known problem.

Tuesday, January 30, 2018 8:20 PM

Karlello,

Please update the thread with your progress.