Excel 2016 crashing with Event ID 1000

2019-02-01

Question

_{Friday, February 1, 2019 8:37 AM}

Hi, one of the user is getting random restart on his excel while working. How can I resolve this?

Below is log, any help is greatly appreciated.

Log Name: Application

Source: Application Error

Date: 1/2/2019 3:30:36 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: [redacted]

Description:

Faulting application name: EXCEL.EXE, version: 16.0.11326.20000, time stamp: 0x5c4c1afe

Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x5c4c1845

Exception code: 0xc0000005

Fault offset: 0x00000000009ff44e

Faulting process id: 0x3b58

Faulting application start time: 0x01d4b9f2a1870a74

Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso.dll

Report Id: fcdaee38-115b-49e0-a0b5-67d216ecb116

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Channel>Application</Channel>

<Computer>[redacted]</Computer>

</System>

<Data>EXCEL.EXE</Data>

<Data>C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE</Data>

<Data>C:\Program Files\Common Files\Microsoft Shared\Office16\mso.dll</Data>

<Data>fcdaee38-115b-49e0-a0b5-67d216ecb116</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

All replies (3)

_{Friday, February 1, 2019 9:13 AM}

Please try to "Repair" his/her Office.
Control Panel -- [Programs] > [Programs and Features] -- Right-click on Microsoft Office 2016 and select [Repair]

Ashidacchi -- https://ssl01.rocketnet.jp/hokusosha.com/default.html

_{Sunday, February 3, 2019 12:31 PM}

Hi,

Please try the suggestion of Ashidacchi and see if the issue can be resolved by repairing Office. If it works, please remember to mark his post as answer so that others who might have a similar problem can benefit from your thread.

If the issue still persists, in case the problem is caused by any third party add-ins, please try running Excel in safe mode (Press Win + R, type "excel /safe", press Enter.) and check the result.

Any update, feel free to post back.

Regards,

Yuki Sun

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

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_{Monday, February 11, 2019 10:45 AM}

Hi,

I am writing to see how everything is going on with the issue. If the replies above were useful, it would be appreciated that you can help mark it as answer so that others who might have a similar question can benefit from your thread. Thanks for your understanding and support.