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Email address missing on users account in SharePoint

Question

Thursday, January 10, 2013 6:54 PM

SPF 2010
Exch 2010

New users created in AD and with a email on our exchange server are missing their email address and other details that is displayed on the SharePoint User info (not sure if that is called a SIP?).

eg
Account
Name
E-Mail
Mobile Number
About Me
Picture
Department
Job Title
SIP Address

Older/existing staff will show existing info from the AD account but changes to these fields are not updated on the SP side? Not sure if it just takes time for the changes to be updated but new staff never get their email address.

The came up because new staff are unable to create alerts on any lists in SharePoint.

Any suggestions?

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All replies (9)

Thursday, January 10, 2013 10:33 PM ✅Answered

After several tests, I think I have found out what is happening and how to correct it.

The AD User account must be created and have an email address associated before either:

  1. That user access the SP server
  2. That user is put into an Assign To (probably just any action where the SP server has to contact AD for the user info)

It seems the first time SP looks up the AD info, what ever is present at that time is pulled to the SP Users info. It doesn't appear that SP will update this information after the first sync, at least not automatically.

To update existing SP Users info, eg email, you can connect to the SP server as the Administrator, eg SP_Admin and then open that users SP User info, you can then edit all columns.

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Thursday, January 10, 2013 10:36 PM ✅Answered

You can use the Set-SPUser cmdlet with the -SyncFromAD switch to update a particular user in a particular site collection: http://technet.microsoft.com/en-us/library/ff607827(v=office.14).aspx.

SharePoint - Nauplius Applications
Microsoft SharePoint Server MVP
MCITP: SharePoint Administrator 2010

This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Thursday, January 10, 2013 11:52 PM ✅Answered

I'd have to look, but no, it doesn't get every field (but the UPSS, if you were running Server/Enterprise, would).

SharePoint - Nauplius Applications
Microsoft SharePoint Server MVP
MCITP: SharePoint Administrator 2010

This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Thursday, January 10, 2013 7:09 PM

Do you have the User Profile Service up-and-running on your farm (given you're using SharePoint Standard or Enterprise)?

SharePoint - Nauplius Applications
Microsoft SharePoint Server MVP
MCITP: SharePoint Administrator 2010

This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Thursday, January 10, 2013 7:21 PM

Thanks for the reply Trevor.

This is on a SharePoint Foundation 2010 server, as far as I know we don't have these services. I even check under Application Mgt to confirm, nothing regarding Profiles that I can find, unless I am in the wrong area?

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Thursday, January 10, 2013 8:21 PM

I have read many posts and google results and still not clear on what is the issue or how it is support to work for SharePoint Foundation 2010.

Some suggestions were:

  1. The user must visit the site/server
  2. the user needs to create or edit an item
  3. foreach ($user in get-spuser -web http://CONTOSO.EXAMPLE.COM –limit all) {$user.Update()} From - http://sharepoint.stackexchange.com/questions/43343/users-not-displayed-in-sharepoint-groups-missing-from-user-information-list
  4. Email address must be present before the user first access the SP server

Tried them all no success or change, email addresses missing and changes to AD never update on the SP user info.

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Thursday, January 10, 2013 10:34 PM

I woud like to know if there is a way to force the SPF Server to resync with AD. Specifically SharePoint Foundation as there is no User Profile service/mgt in Central Admin?

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Thursday, January 10, 2013 10:57 PM

Thanks Trevor, I ran the cmd and it pulls the missing email address in. Should it get the other columns or only email? Only the email column is updated?

eg: department, Job Title, etc

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

Thursday, January 10, 2013 11:56 PM

Thanks Trevor, I looked around but couldnt find anything.  Figures this would be limited on Foundation server.

Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.