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Question
Tuesday, July 17, 2012 4:52 PM | 1 vote
This is a weird situation. User logs in to domain without issues and is able to access outlook. However, during the middle of the day, outlook keeps prompting user for authentication or password.
Profile has been re-created. ESSO cache was cleared, but still the same thing. Created separate email profile for other email accounts she access, but same issue still occurs.
Has anyone seen this issue and what resolution have you used.
All replies (35)
Monday, July 23, 2012 8:45 PM ✅Answered | 7 votes
Try changing the profile first, you said you created a new mail profile correct?
open control panel/mail/select the profile and click properties
select the mailbox and click the change button.
when inside the profile you will see tabs at top for connection and security.
Please make sure you have selected negotiate authentication, and have unchecked
the box that states Always prompt for login credentials....
then check if you are using http to connect with exchange, if so uncheck this and apply the changes. Close outlook if open and re-open outlook. Let me know if this helps...
MSP Provider (Network,Hardware,Software,WAN/LAN,Exchange,WiFi,Cisco Controllers/Routers/Switches/AP Autonomous/LWAPP)
Tuesday, July 17, 2012 4:59 PM | 1 vote
Hi
Have you tried running outlook in safe mode or disabling anti-virus?
Is this happening for all your users? Do you have any backups running? If so this might cause an issue.
Thursday, July 19, 2012 8:01 AM | 1 vote
Hi
I found a solution on the thread
It said
"Open Outlook
Go to Tools --> Options
Inside Options --> Click on Mail SetUp --> click on Send/Receive
A new pop up window opens
Double click on All accounts --> one more window is opened.
Inside this new window all the mail accounts appears. Please select the desired one and tick on remember password and give your password.
NOTE: Remember password checkbox is disabled when you try to open this from Account Settings."
Hope it works for you
Cheers
Zi Feng
TechNet Community Support
Thursday, July 19, 2012 1:08 PM | 2 votes
Hi,
another issue could be that the Exchange Address Book Service is not started on the server. Didn't start automatically on one of our servers after installing the latest rollup. After starting it manually everything is working as expected.
Alex
Monday, July 23, 2012 4:03 PM
Everything is centralize, so I do not have access to the Exchange Server.
Wednesday, April 3, 2013 11:32 AM | 4 votes
I had the same problem with Outlook 2013 and Exchange 2013 (with another exchange 2007 server from where mailboxes where being migrated).
The problem was solved by going to control panel and modifying connection settings:
- Control panel
- User accounts
- Email accounts
- properties of your account
- more settings
- Proxy settings
- Check Use only SSL
- uncheck both "... use HTTP first..."
mjda
Tuesday, June 11, 2013 10:18 AM | 5 votes
Hello
I had similar issue in my environment -Exchange 2010 SP2 UR4-v2 ,DAG 2 MBX servers(MBX1 and MBX2) in production site ,2 CAS in production site ,17 mail box databases , Public folder replicated to all the mailbox servers.
strangely users using outlook 2003 and outlook 2007 were being prompted for user name passwords.
investigations were done as follows
1. test connection status -click on the outlook icon in the lower right of the users desktop.clicked on test connection status ..
2. found that the username was being prompted while attempting to connect to the public folder in MBX1 server.
3. using EMC on the exchange server, changed databases pointing to public folder in MBX1 to public folder in MBX2. This solved the issue for us.however we were not sure of what the exact issue was ..was it public folder corruption in MBX1? .we found that the users were being prompted for username and password only in outlook 2007 and not in OWA or outlook 2010. this made us rule out possibility of Public folder corruption in MBX1 server.
4.raised a case with microsoft to do a RCA (root cause analysis) . The resolution from them was to change the "exchange RPC client access service" on MBX1 from "network service" to "local account" and switch back to "network service".
The reason stated by microsoft is "password cache corruption" .Any ways the problem was solved at the server level.
Hope this helps all of you who have been scratching your head over this issue
Shiva
Tuesday, June 11, 2013 5:08 PM | 2 votes
I had similer issue.
We cleared credentials from machine.
When it ask for user name and password, we used UPN which we have configure in exchange.
UPN will mostly be "[email protected]" But if you are using multiple domains in your organization than you should check it with exchange configuration.
Monday, November 11, 2013 8:00 AM
UNCHECKED "using http to connect with exchange" works for me. thanks :)
Wednesday, January 22, 2014 7:46 PM
For what it is worth...this problem cropped up out of the blue on my home office desktop (Windows 7, Office 2007) and then Surface Pro (Windows 8.1). There are literally a dozen or so forums where this general Office Outlook/Windows problem is being discussed going back 6 7 years and it is still going on. And no one seems to have any answer. I spoke with my exchange service provided and they suggested going to Credentials Manager and re-enter the correct password for the email servers with the offending email address. I did that for both machines. Fixed it for an hour or so, then cropped back up. I went into Credentials Manager and for some reason it had reverted to some other passwords -- certainly not the ones I just entered!?
I don't really know what I am doing, so this is risky, but I just removed from the vault any reference to email servers with this email address and rebooted. When I opened up Outlook had to enter in the correct password, but that was a few hours ago and I have not again been prompted for the password. I will take that solution over the continue hassle of having to reenter the password. I hope it lasts!
Hope this helps you folks that actually know what you are doing diagnose what is going on.
Tuesday, February 25, 2014 3:52 PM
I had the same problem....it worked initially, but then when I restarted outlook, it would just continually ask for the username and password.
The answer for me, at least, is the same as that provided by pcap_001 above:
Although the dialog only asks for the username and password, you need to give it the entire e-mail address (AKA username and domain). So I had to select "Use another account" when I put in my [email protected] and then my password.
Hope this helps!
Saturday, April 19, 2014 7:27 PM
In my case, Outlook 2010 continued asking for a password for one of my e-mail accounts after I had set the e-mail-Account to SSL and had installed Kaspersky security software. Outlook was also unstable (it sometimes stalled or would not start). After configuring my SSL E-mail account correctly, the problem persisted. In the task manager four Outlook processes were running. I force quitted all of them and restarted Outlook and the problem disappeared. Therefore, I believe that the multiple instantiations of Outlook somehow created the problem regarding the continuous pop-ups of the password check window.
Sunday, May 11, 2014 12:00 PM
To solve this problem I went into Internet Options/Mail/Email accounts - Click on Repair Account- Click on Manually configure - Click next -Click More settings - select outgoing server tab - deselect "My outgoing server (SMTP) requires authentication".
Hope this works for you,
Cheers.
AussieCal AUSTRALIA
Sunday, May 18, 2014 2:17 PM
I was bedeviled by these password requests. I have no idea why, but this worked for me:
I opened up each email account in Outlook 2010 and typed in the same password, then did a trial message.
Tuesday, May 20, 2014 10:14 PM | 1 vote
Clearly there is no solution. I have scoured the web, read all forums, tried the posted examples, have had 4 people from our IT team try their remedies and nothing. Even as I type this, the password pop-up interrupts/impedes my typing every 60 seconds. It has been doing this for at least 6 months. Until Microsoft graces us with a solution, I am forced to shut down Outlook so I can get my work done. Or use webmail or Mozilla Thunderbird.
Wednesday, May 21, 2014 9:41 AM
I'm very much in the same situation as GJacobsen. I'm using Outlook 2007 and the problem persists on an irregular basis. Some days, the box only pops up during perhaps a two-hour period (mostly morning???!!); at other times, it pops up every five or ten minutes throughout the day. It is one of the most annoying and frustrating issues I've encountered in years of using the internet and e-mail and there seems to be no identifiable pattern. I did start to use Thunderbird a while ago but encountered problems which looked as though they may have been caused by a corrupted download. I'm going to try it again.
Just to give you an idea of the extent of this "feature", the box has popped up four times whilst typing this!
Friday, June 20, 2014 4:49 PM
Truly I don't mean to disparage your comment/proposed answer, but in today's day and age one should really never, ever use "Remember my Password" for any context. This means web forms even on trusted sites and/or when the windows subsystem is called to prompt you for your Windows Password.
This is a very bad practice for two reasons:
The first is due to Heartbleed and/or the like-wise thousands of malware that are constantly attempting to hijack your username/password entry. Please understand that when you ask systems to remember your password what is happening on the backend. That password is being saved somewhere, or a cookie is being set. The only "safe" way to remember your password is in your head.
The second is due to account lockouts. If you routinely use "Remember my Password", especially across several computers (home, work) and devices (ActiveSync on iPhone/iPad, etc.) then you are a prime candidate for getting a locked out domain account. We, in IT, won't like you very much after that :) Please understand that when you choose that option, those features do not remember to update all those places you have saved when you reset your password (every 90, 120 days, whatever your organization's password policy dictates). As soon as you do, you will begin to lock out all sorts of applications and/or your domain account.
As I said above, the only "safe" place for you to store your password is in your brain. Now this gets difficult over time because you also don't want to use the same password over and over again for different places. Because when you do get compromised (and I do mean when, not "if") that hacker will not only have your password, but also will know where all you have used it. And the first place they will go is your online Bank, Savings, online stock, etc... If you don't routinely rotate your passwords, and use different ones then you may just as well hand over the keys to your house.
Use a format like "for every letter O, I will use a zero", "I will use a 3 for the letter E" or "instead of the letter S, I will use a 5", then pick something only you would remember, like "that trip to Puerto Rico was memorable"... so your new password would be Pu3rt0 5ic0. Throwing in a space helps combat robot hacking. Now this is slightly bad too though because they are dictionary or common words. Then keep on that theme and think up a few more passwords that you will remember, AirPlan3 Tix, 5andy B3ach4s! <-- and if/when they require special chars, throw a "bang" or "exclamation mark" on there.
If this seems a huge imposition (my gut would tell you to get over it, but in IT, hey we try to help too!) ask your Systems Admins/Architects to implement a Federation provider (like OKTA or OneLogin, or ADFS - probably least preferable). Then they can setup the multitude of hosted service providers (think "cloud applications" though I hate that word) for either SAML based Single Sign On, or leverage that service's proprietary "Password Safe" aka "Secure Web Authentication". Or lastly, for yourself you can go download KeePass. This is a "wallet" style application that you can lock away all your passwords; though you will need to remember to update them in KeePass as you then may reset them. Single Sign On is always more preferential because they will typically use your Domain credentials (i.e., Kerberos authentication local to your Org's domain) as part of the solution.
Wednesday, July 2, 2014 9:24 PM | 1 vote
Hey - this worked! After trying everything else and not having any luck, when I
- Check Use only SSL
- uncheck both "... use HTTP first..."
Then I selected Negotiate - (it is an Outlook 2013 client and Exch. 2013 server). So I was quite pleased to get it to work... but this brings up another question... will these same settings work with outlook 2010?
also, when a new client is set up, or an existing client creates a new profile after logging on to a new or different PC, when Auto-complete automatically creates their profile, is there a way to make it so that it auto-creates the profiles with these settings, so we do not have to go to each PC and modify these settings?
Thanks many, many times!
Flux B
Friday, July 4, 2014 11:26 PM | 1 vote
"change the "exchange RPC client access service" on MBX1 from "network service" to "local account" and switch back to "network service"."
This worked for me. The problem happened when we upgraded from Exchange 2007 to Exchange 2013. Thank you for your article this was bothering me for months.
Wednesday, July 16, 2014 5:36 PM
Unchecking "use http" seems to have solved this for me.
Friday, July 18, 2014 8:26 AM
Get the user to change their password:
Close outlook
Ctrl/Alt/Delete select change password, change the password.
Open Outlook, the password prompt will open again, put a tick in the remember these details box and select ok.
it should stop popping up.
This solution works on our network..
Thursday, July 24, 2014 12:22 PM
I was having the same problem, but mine was related to the autodiscovery.
Disabling it was the solution for me.
On the client you can disable it making some changes in the registry to stop Outlook from checking:
HKEY_CURRENT_USER\Software\Microsoft\Office\xx\Outlook\AutoDiscover and create these DWORD values and setting the values to "1"
"PreferLocalXML"
"ExcludeHttpRedirect"
"ExcludeHttpsAutodiscoverDomain"
"ExcludeHttpsRootDomain”
"ExcludeScpLookup"
"ExcludeSrvLookup"
"ExcludeSrvRecord"
Also disable Autodiscover on the server:
Launch IIS, and stop “MSExchangeAutodiscoverAppPool” in the Application Pool. I also recommend right clicking on it and setting “Start Automatically” to False, in case you reboot your server.
Tuesday, August 5, 2014 8:04 AM
Outlook keeps prompting / asking for password / credentials Exchange 2010 Server - solved
and the outlook out-of-office reply didn't worked, allthough it was working via web (/ecp) - solved
after a couple of hours of investigation on this problem I found, that by installing our Exchange 2010 I set the FQDN to "exchange2010.ourdomain.loc". This causes that autodiscover and ews directories went also to "https://exchange2010**.ourdomain.loc**/autodiscover/autodiscover.xml" and "https://exchange2010**.ourdomain.loc**/ews".
Via Exchange PowerShell you can get these settings with:
Get-ClientAccessServer | fl identity,autodiscoverserviceinternaluri
(for autodiscover) and
Get-Webservicesvirtualdirectory | fl identity,internalurl,externalurl
(out of office reply directory for outlook)
Simply try to access your given settings via browser, you should get the autodiscover.xml file itself in the first case and in the second case another xmlfile (https://..../ews/Services.wsdl). If not, you should correct them.
Set-ClientAccessServer –Identity "exchange2010" -AutoDiscoverServiceInternalUri:https://exchange2010/autodiscover/autodiscover.xml
and:
Set-WebServicesVirtualDirectory -Identity “exchange2010\EWS (Default Web Site)” -InternalUrl https://exchange2010/ews/exchange.asmx
Important: "exchange2010" has to be changed to the Hostname of your Exchange Server (after "-Identity" and in the URL. If you have also an external URL, you have to change it too:
Set-WebServicesVirtualDirectory -Identity “exchange2010\EWS (Default Web Site)” -ExternalUrl https://exchange2010/ews/exchange.asmx
After this: no more password prompts and the "out of office reply" was working inside Outlook 2007 and 2013
Restarting the IIS-Service and www publishing service seems to be helpfull to take over the changes. And: the clients have to restart Outlook and to wait for about 1 or 2 minutes
Tuesday, November 4, 2014 8:46 PM
Dear all,
I am having same problem from one week, I google all related topics and tried to fix a lot but all of them failed. The only thing which is succeed is, open outlook, right click the outlook icon in tray or notification area and click on cancel server request. This is solved my problem and same time I am able to send and receive mails without any problem.
Friday, January 23, 2015 7:27 PM
This Does work I just tried but just basically follow every step
Wednesday, February 4, 2015 5:25 PM | 1 vote
I was having this same issue and i just fixed it the following way,
i opened "credentials manager" and updated all entries that had my domain name in them, two were outlook related and i assume it was updating one of them that fixed the issue.i literally just clicked them and chose edit and retyped my password in and saved them.
issue is now resolved.
Wednesday, February 4, 2015 5:34 PM
Thanks for sharing Pat.
Credential manager if not updated will also cause the popups.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Sunday, February 15, 2015 7:36 PM
Hey I'm having this problem, and I've tried everything on this thread. It started happening around 10 days ago, after having had no problems before that. Any ideas? It's rendering Outlook (2010) unusable!
Monday, March 16, 2015 5:02 PM
I am having the same issue with Exchange 2010, but only certain users are affected in my environment (including myself). I have tried blowing away their mail profiles and recreating, clearing out credential manager, adjusting authentication settings within the mail profile, and I've even made changes to autodiscover within IIS on my Exchange server.
From reading the comments posted in this thread, it appears that this issue is quite common. I implore Microsoft to release a patch for this issue. It is extremely troublesome that something so simple has affected multiple versions of Exchange across various platforms and user bases. It's incredibly frustrating and quite the nuisance for my users.
I've scoured the internet looking for a solution to this problem and came up with nada. Microsoft: RELEASE A PATCH TO FIX THIS.
Monday, March 16, 2015 5:29 PM
You need to adjust the authentication settings from Exchange Bored_Now.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Wednesday, June 17, 2015 3:10 AM
Similar issue for me turned out to be an issue with IIS default website.
Exchange Console and Shell having issues connecting saying access denied
Followed steps in below article which fixed my issue
https://support.microsoft.com/en-us/kb/2670493?wa=wsignin1.0
Tuesday, November 10, 2015 6:50 AM
Yes after over a year of changing passwords the BT answer worked. Make sure that you have the same password for your email address on all your devices, perhaps you have an old phone somewhere with the wrong pass word. Hope this helps you.
Wednesday, November 18, 2015 5:09 PM
Try this:
Enable viewing hidden files. In Windows Explorer browse to /users/users_profile_name/AppData/Roaming/Microsoft/Protect
Rename folder starting S-1-5 to .old
Go to control panel. Open credential manager. Remove from vault all credentials relating to mail. I've heard running all updates on Outlook 2010 makes this unnecessary.
From control panel open Mail, Email Accounts,select account, Change. More Settings, Connection tab. Either unselect connect to Microsoft Exchange using HTTP or click Exchange Proxy settings and select basic authentication.
You may need to repair your account or remove your profile and add it back. These steps have worked for me on numerous accounts with this issue.
Monday, August 1, 2016 12:20 PM
hi,
This helped a lot. Thank you very much.
Regards,
Mona
Saturday, February 4, 2017 8:54 AM
I had the same issue. I use outlook 2013.
Go to Control Panel - Credential Manager - remove all entries from there.
This fixed the issue for me.