Event: MSExchange ActiveSync; ID:1008

Article
2018-02-20

Question

_{Tuesday, February 20, 2018 8:44 AM}

Hi,

this event repeated for some (everytime the same) Users. All Server are on CU7.

URL=
 Ausnahmebeginn 
Ausnahmetyp: Microsoft.Exchange.Data.Storage.ObjectNotFoundException
Ausnahmemeldung: Fehler beim Abrufen der korrekten Eigenschaften.
Ausnahmeebene: 0
Ausnahmestapelüberwachung:    bei Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
   bei Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
   bei Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.Load(ICollection`1 properties)
   bei Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(IStoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
   bei Microsoft.Exchange.Data.Storage.CoreFolder.CoreFolderFactory.InternalBind(IStoreSession storeSession, MapiFolder mapiFolder, StoreObjectId folderObjectId, Byte[] changeKey, ICollection`1 propsToReturn)
   bei Microsoft.Exchange.Data.Storage.CoreFolder.CoreFolderFactory.InternalBind(IStoreSession session, StoreId folderId, Boolean allowSoftDeleted, ICollection`1 propsToReturn)
   bei Microsoft.Exchange.Data.Storage.FolderRepository.<>c__DisplayClass9_0`1.<InternalBind>b__0()
   bei Microsoft.Exchange.Data.Storage.FolderRepository.CreateFolderFromCoreFolder[T](Func`1 coreFolderBindDelegate, Boolean isCoreFolderInitialized)
   bei Microsoft.Exchange.Data.Storage.FolderRepository.Bind(StoreId folderId, ICollection`1 propsToReturn, Boolean allowSoftDeleted)
   bei Microsoft.Exchange.Data.Storage.Folder.Bind(IStoreSession session, StoreId folderId, ICollection`1 propsToReturn, Boolean allowSoftDeleted)
   bei Microsoft.Exchange.Data.Storage.FolderSyncStateMetadata.GetNullSyncPropertiesFromIPMFolder(MailboxSession mailboxSession)
   bei Microsoft.Exchange.AirSync.Common.SyncCollection.GetNullSyncPropertiesToSave()
   bei Microsoft.Exchange.AirSync.Common.SyncCommand.SaveSyncStateAndDispose(SyncCollection collection)
   bei Microsoft.Exchange.AirSync.Common.SyncCommand.OnExecute()
   bei Microsoft.Exchange.AirSync.Common.SyncCommand.ExecuteCommand()
   bei Microsoft.Exchange.AirSync.Common.Command.WorkerThread()
Die innere Ausnahme wird nachfolgend angezeigt:
Ausnahmetyp: Microsoft.Mapi.MapiExceptionNotFound
Ausnahmemeldung: MapiExceptionNotFound: Unable to get properties on object. (hr=0x8004010f, ec=-2147221233)
Diagnostic context:
    Lid: 55847   EMSMDBPOOL.EcPoolSessionDoRpc called [length=444]
    Lid: 43559   EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=274][latency=0]
    Lid: 52176   ClientVersion: 15.1.1261.35
    Lid: 50032   ServerVersion: 15.1.1261.6035
    Lid: 35180  
    Lid: 23226    ROP Parse Start 
    Lid: 27962   ROP: ropOpenFolder [2]
    Lid: 17082   ROP Error: 0x8004010F
    Lid: 21857  
    Lid: 21921   StoreEc: 0x8004010F
    Lid: 27962   ROP: ropExtendedError [250]
    Lid: 1494     Remote Context Beg 
    Lid: 44680  
    Lid: 45434   Guid: de9fd3d2-ad15-4142-b80b-65b6dbf0b666
    Lid: 10786   dwParam: 0x0        Msg: 15.01.1261.035:EX2:4fd74b18-1927-447a-bc0b-addfaa3dc377
    Lid: 1750     Remote Context End 
    Lid: 27962   ROP: ropGetPropsSpecific [7]
    Lid: 17082   ROP Error: 0x4B9     
    Lid: 26465  
    Lid: 21921   StoreEc: 0x4B9     
    Lid: 31418    ROP Parse Done 
    Lid: 22753  
    Lid: 21817   ROP Failure: 0x4B9     
    Lid: 20385  
    Lid: 28577   StoreEc: 0x8004010F
    Lid: 32001  
    Lid: 29953   StoreEc: 0x8004010F
    Lid: 62128  
    Lid: 38144   StoreEc: 0x8004010F
Ausnahmeebene: 1
Ausnahmestapelüberwachung:    bei Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException)
   bei Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException)
   bei Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
   bei Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
 Ausnahmeende .

How can i found the corrupted Device, to recreate the EAS partnership?

Thanks and Best Regards

Viktor

All replies (7)

_{Wednesday, February 21, 2018 7:54 AM ✅Answered}

Sorry misunderstood.

I can't find any information about the device in the log you provided.

If you delete the partnership for a device on your Exchange Server, the device automatically recreates it with the next synchronization. So you could delete all the partnerships for that one user.

Not sure if that solves your problem.

Regards
Pano

Pano Boschung, PageUp AG

_{Tuesday, February 20, 2018 10:11 PM}

You should be able to find the mailbox or user by the GUID:
Lid: 45434 Guid: de9fd3d2-ad15-4142-b80b-65b6dbf0b666

Get-Mailbox -Identity de9fd3d2-ad15-4142-b80b-65b6dbf0b666 | fl

Hope that helps.

Regards
Pano

Pano Boschung, PageUp AG

_{Wednesday, February 21, 2018 7:19 AM}

Hi Pano, thanks for reply.

Sure you can find the user with the GUID, but the user have multiple devices. So it will be good to know the right one, so we dont need to recreate the account on all the devices.

Regards
Viktor

_{Wednesday, February 21, 2018 10:19 AM}

Hi Pano, thanks for reply.

Sure you can find the user with the GUID, but the user have multiple devices. So it will be good to know the right one, so we dont need to recreate the account on all the devices.

Regards
Viktor

Hi Viktor,

Please double check your event log to confirm if the DeviceID is listed in the log. For example:

URL=/Microsoft-Server-ActiveSync/default.eas?User=<username>&DeviceId=Appl8634V5863NR&DeviceType=iPhone&Cmd=Ping
Exception start
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.

Then re-create a partnership with the mobile device and the problematic mailbox.

Best Regards,
Winnie Liang
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_{Wednesday, February 21, 2018 11:23 AM}

Hi Viktor,

Please double check your event log to confirm if the DeviceID is listed in the log. For example:

URL=/Microsoft-Server-ActiveSync/default.eas?User=<username>&DeviceId=Appl8634V5863NR&DeviceType=iPhone&Cmd=Ping
Exception start
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.

Then re-create a partnership with the mobile device and the problematic mailbox.

Best Regards,
Winnie Liang

Hi, i see the part with the "URL=...." on old Server Versions (2013/2010). But on my Exchange 2016 CU7 there is only what i posted, no URL in the log. otherwise it would be easy :)

Regards
Viktor

_{Wednesday, February 21, 2018 12:25 PM}

Sorry misunderstood.

I can't find any information about the device in the log you provided.

If you delete the partnership for a device on your Exchange Server, the device automatically recreates it with the next synchronization. So you could delete all the partnerships for that one user.

Not sure if that solves your problem.

Regards
Pano

Pano Boschung, PageUp AG

Hi Pano,

i did not know this behavior, thank you for the hint. I will try this.

Regards
Viktor

_{Friday, March 2, 2018 10:36 AM}

Thank you Pano,

i have delete all devices for the user, until now i don't get new errors.

Regards
Viktor

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Event: MSExchange ActiveSync; ID:1008

Question

All replies (7)

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