Seagate Central NAS device not recognized since upgrade to Windows 10

Question

_{Sunday, March 25, 2018 3:37 AM}

Purchased a Seagate Central 4TB NAS in November 2014; specs showed compatibility with Mac and Windows. After setup, I immediately noticed excruciatingly slow file transfer speeds with my 2008 MacBook Pro. Thinking the age of my Mac could be the reason, I bought a mid 2014 MacBook Pro; the problem continued. My husband then purchased a Windows laptop running Windows 8.1, and the NAS worked great with the Windows laptop, so I used it instead of my Mac. I contacted Seagate in March 2015 about the slow transfer speed problem with both Macs and the fact that I had to use a Windows laptop as a workaround. I got nowhere with regards to the Mac (they basically blamed Apple), so I continued to use the Windows laptop. Then I upgraded to Windows 10. My Windows 10 laptop no longer recognizes my NAS device. I opened a case with Seagate Support, thinking it was a Windows 10 problem. After multiple emails and screenshots with Seagate, nothing changed. Basically, the device shows up when I type arp -a at the Command Prompt, but when I enter the IP address in the address bar of File Explorer, it can't find it and network diagnostics gives the reason THE DEVICE OR RESOURCE IS NOT SETUP TO ACCEPT CONNECTIONS ON PORT "THE FILE AND PRINTER SHARING SMB". I have also googled myself silly, reading about changing file sharing settings, firewall settings, etc. Since my Mac still sees the NAS, I have never entertained the thought that it could be a router problem; about the same time I upgraded to Windows 10, we signed up with Google Fiber as our new ISP, so our Citrix router was replaced with Google's. Part of the troubleshooting I did involved hard wiring the laptop with the ethernet cable; even though the NAS name displayed in File Explorer under COMPUTER, when I tried to open it, it said Windows could not access it. Does anyone have any ideas? I sure would like to be able to use this device again. Thank you!

All replies (4)

_{Sunday, March 25, 2018 3:53 AM | 4 votes}

Hi,

(1) Check if SMB 1.0 feature is working (enabled).
   [Control Panel] > [Programs] > [Programs and Features]
   > [Turn Windows features on or off] (upper left side)
   > check ON [SMB 1.0/CIFS File Sharing Support]
   

(2) If (1) won't work, please explain more details about "not recognized" you mentioned.

Regards,

Ashidacchi -- http://hokusosha.com/

_{Saturday, December 29, 2018 4:38 PM}

This solved it for me.

Seagate Central NAS - 3 TB

Model No. - SRN01C

Windows 10 Pro

Version 1803

_{Monday, December 16, 2019 11:29 AM}

Did not work on laptop with Win 10 Pro 1809 but did work on 1909.  Will update status once I bring other laptop to 1909.

_{Saturday, June 27, 2020 11:55 AM}

After having updated my Windows 10 with the May 2020 update. I noticed that even though my NAS was still showing in explorer it wouldn't actually open the drive. 

I found that by disabling smb1 and rebooting, then reinstalling it again. After the next reboot, the drive would open.

Something to consider if anyone else is having the same problem after the May 2020 update