Archive GUID Mis-Match

Question

_{Friday, June 14, 2019 2:51 PM}

We had an on-premise environment. We have since moved to 365 and therefore now have a hybrid environment. We have a handful of users who show an Exchange Online error stating; "Failed to disable the archive <GUID> due to conflict in directory settings. To disable this archive, first run Enable-RemoteMailbox -Archive on-premises. After the next sync, run Disable-RemoteMailbox -Archive on-premises to disable this archive."

The problem I have with this is that when I run the command and wait for the sync, I get the following error; "Failed to enable the new cloud archive <GUID> because a different archive <GUID> exists. To enable this new archive, first disable the archive on-premises." 

After I run that, it goes back to the original error stated above......

All replies (2)

_{Monday, June 17, 2019 2:33 AM}

Hi Peanutbrook,

First, you can run the following command on Exchange Online PowerShell to check the ArchiveGuid in Azure Ad:

Get-Mailbox "UserName" |ft Name,ArchiveGuid

Then, run the following command on On-premise Exchange Server to update the ArchiveGuid value:

Set-RemoteMailbox -Identity "UserName" -ArchiveGuid "Guid value from above command"

After completed, wait for the next sync occurs, then check again. 

Here is an article shows a similar case, for your reference:

Office 365 Online Archive Error – Failed to enable the new cloud archive

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Best Regards,
Niko Cheng
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_{Thursday, June 27, 2019 7:29 AM}

Hi,

I'm just writing to check how's everything going? If you have any questions or needed further help on this issue, please feel free to post back. If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Thanks for your understanding.

Best Regards,
Niko Cheng
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.