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Question
Thursday, March 12, 2020 5:30 PM
I am trying to assist someone who has 2 certificates that they need installed in order to gain access to a government financial website. They are on a machine running. Microsoft Windows 10 Pro and I am trying to export them from that machine.
I have attempted to run mmc as administrator and use the certificates snap-in. After going through the steps to export offered by the export wizard and clicking "Finish", a box pops up with the title "Exporting your private exchange key", and reads "An application is requesting access to a Protected Item". By a text box, it asks for "Password for: CyptoAPI Private Key". I give it the password I made in the beginning of this process and it responds with a pop-up with titled "Decryption error!" and message "Unable to access the Protected item. Please verify that the password you just entered is the correct one." Is the CryptoAPI Private Key a password that was assigned to the certificate at an earlier date which I do not have now, or is this failure due to another underlying cause. Any insight is appreciated.
All replies (3)
Friday, March 13, 2020 2:23 AM
Hello,
Thank you for posting in our TechNet forum.
Are the certificates we mentioned is user certificates or computer certificates?
If they are computer certificates, we can try the following steps:
- Logon the machine with domain administrator or administrator account.
- Open certlm.msc console.
- Find the certificate under Certificates - Local Computer->Personal -> Certificates and right click the certificate -> All Tasks->Export.
- Select "Yes, export the private key".
- Check some of the following options.
- Set a password and confirm the password we just set (if we want to import this certificate later, we need to use this password to import this certificate).
- Specify the name of the certificate.
From the export wizard above, I can not see "Password for: CyptoAPI Private Key" you mentioned?
Would you please tell us the information in details?
Best Regards,
Daisy Zhou
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Monday, March 16, 2020 12:51 AM
Hi,
If this question has any update or is this issue solved? Also, for the question, is there any other assistance we could provide?
Best Regards,
Daisy Zhou
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Wednesday, March 18, 2020 1:30 AM
Hi,
I am just writing to see if this question has any update. If anything is unclear, please feel free to let us know.
Thanks for your time and have a nice day!
Best Regards,
Daisy Zhou
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].