Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Wednesday, August 23, 2017 7:43 PM | 1 vote
I'm running Windows 10 on Dell Alienware and I've disabled all screen savers, screen is set to turn off at 15 minutes and "sleep after" is set to NEVER! I did that from "Power & Sleep" settings as well as from "Advanced Power settings" panel. But still my PC goes to sleep within few minutes of idle time. It is not consistent with it the idle time either... sometimes it happens around 3 minutes mark and sometimes it takes about 30 minutes.
This time I captured the event logs and here is what i found:
The system is entering sleep.
Sleep Reason: System Idle
Source: Kernel-Power
Keywords: Microsoft-Windows-NDF-HelperClassDiscovery,DCStop
And the previous 3 events were:
The driver \Driver\ACPI for device stopped the power transition.
Reason code is 'Idle'... but the system was idle for just 3 minutes!!
Searched for solutions and everywhere people were talking abou trivial stuff like "check your screen saver", "check your power settings", etc. But in this case, all seems to be good and the PC set to NEVER sleep, but it continues to do the same. Please let me know if there is anything else I should check/set?! Thanks!!
All replies (7)
Wednesday, August 23, 2017 8:04 PM
are you running any alien ware third party software from them or a third party company that may have come with the PC that operates CPU THROTTLING those rigs are packed with all kinds of stuff
the kernel power mode setting for windows needs to be set on HIGH PERFORMANCE in power setting for video card
or the video card or a piece of hardware SAY your NIC card wifi card sound card any of those could be calling that sleep also
Wednesday, August 23, 2017 8:36 PM
Thanks for the quick response. No, I'm not running any of those Alienware stuff on the PC; I wiped it clean, installed Windows 8 from the media and then upgraded to Windows 10.
Also, I don't have very many software installed. Only Bit Defender, TeamViewer, Citrix Receiver ver 4.7 for Windows and regular(?!) Windows services were running when I tested early today.
The PC is set to "Balanced/recommended" power settings and all individula entries under that categories are set to high performance or low power saving mode. whatever can be turned off has been turned off. But I didn't see a separate tab for Video Card... but all others are set right (under display ,multimedia, pci express, usb, sleep, wireless adapter, etc )
Thursday, August 24, 2017 5:58 PM
change that to high performance and see if the pc sleeps
windows 8 and windows 10 do not play well together
Friday, December 22, 2017 12:41 PM
I experience the same behavior. Standby due to Idle sometimes after just a few minutes. It is really annoying. All idle timers are turned off.
Did you find a solution?
Monday, September 10, 2018 9:04 AM
I have Version 1803 (OS Build 17134.228) of Windows 10 64bit PRO
Problem is very annoying. First time third party "Caffeine" helped, generating every 59" Keyboard interrupt code to simulate user activity. Then it became also not effective. All possible power saving boxes are set off. When I choose "High performance power plan" it turned out by itself into "My custom plan 1" and nothing help. There is no direct choice of High Performance in the panel of Power Options. Only Balanced (Recommended) and My Custom Plan 1.
In System Evets I see repeated serious of alerts:
1. Power-Troubleshooter event 1 informs me that System waked and returned from a low power state due-to USB mouse activity while it was sleepped
2. e1kexpress event 27 said that Intel(R) 82577LM Gigabit Network Connection Network link has been disconnected.
3. Kerner-Power event 40(36) said: The driver \Driver\WSDPrintDevice for device SWD\DAFWSDProvider\urn:uuid:e3248000-80ce-11db-8000-28565a6de6a9/uri:e3248000-80ce-11db-8000-28565a6de6a9/PrinterService stopped the power transition.
4. Kerner-Power event 42(64) said: The system is entering sleep. Sleep Reason: System Idle
Interval between Wake and Sleep in the absence of user activity may vary from dozens of seconds till several hours.
This annoyance prevents uploading data to the external storage.
Sunday, December 8, 2019 10:48 AM
It happends the same to me. This is annoying.
Any solution, please?
Friday, March 20, 2020 9:43 PM
I found the solution!
1. Regedit: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0
2. Set value of "Attributes" to "2"
3. A new editable value will appear in advanced power options: System Unattended Sleep Timeout
That one was set to 2 minutes on my PC for some reason. I set it to 0, now it's OK.