*SOLVED* Two 'Other User' options on Log in Screen

Question

_{Thursday, April 18, 2019 2:07 PM}

So I have a Windows 10 Enterprise 1803 build that I'm seeing a strange issue on.

For some reason, when on the login screen, there's two options for 'Other User'. Both options say 'Sign in to [Domain]'. I've googled the issue and the majority of posts suggest to go into netplwiz and delete any accounts that weren't created by me, but when I do all I see is the local admin account.

One time I saw the bottom 'Other User' option change to say 'Forgot your password?' but after I let the log in page go back to the date and time screen, it then showed up as 'Other User' again.

Anyone seen this before or have any idea where I should be looking to figure out what's causing this?

Screenshots here

All replies (2)

_{Thursday, April 18, 2019 3:06 PM ✅Answered}

Soon after posting this, I found the fix (for me at least).

For some reason Windows was using two different credential providers. One was the built-in "PasswordProvider" and the other wasn't needed, so I went about disabling it. The below is what I did.

1. Log in to the machine with one of the 'Other User' options
2. In the registry, go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI
3. Make note of the ID in the LastLoggedOnProvider key
4. Log off and repeat steps 1-3 to get the other provider ID, but this time choose the other 'Other User' option
5. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\CredentialProviders
6. Find the CredentialProvider with the same value as the one you want to remove
7. Right click the key and create a new DWORD with name Disabled and value of 1

This can also be achieved via group policy

Computer Configuration -> Administrative Templates -> System -> Logon > Exclude credential providers
Right Click Exclude credential providers, click Edit, click Enabled and enter the comma-separated CLSID that you want to exclude.

_{Friday, April 19, 2019 9:06 AM}

Hi,

Glad to hear that you have found a solution and thank you for sharing it here, it will be helpful to other community members who have same questions.

Regards,

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