cannot copy/paste from clipboard to Email content message /words office 2016 pro plus intermittently

Article
2018-10-01

Question

_{Monday, October 1, 2018 1:29 AM}

Issue details : cannot copy/paste from clipboard to Email content message intermittently( grey out all the paste option at clipboard )

OS : Window 10 pro 64 bit

Office version : MS office 2016 64 bit

Issues application : MS outlook 2016 pro plus 64 bit

Please advise ASAP.

All replies (25)

_{Monday, October 1, 2018 8:09 AM}

Hi,

When this issue happens, can you copy and paste from one email message to another within Outlook?

As this issue happens intermittently, may I know whether you have found any pattern on this? How long does it last once happening? Any operation to get rid of this temporarily, such as a restart?

Are other Office applications (Word, Excel, PowerPoint, etc.) affected by this issue? If only Outlook is affected, we may try starting Outlook in safe mode to see whether it was caused by any third-party add-in. To do this, exit Outlook first, press Win+R to open the Run box, type outlook /safe and press Enter.

Regards,
Steve Fan

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_{Tuesday, October 2, 2018 2:01 AM}

Hi,

it happened on clipboard copy /paste which may be from another email message or may be from words .All copy items shown on clipboard and try to use it and cannot.

2 or 3 times a day , if happend on outlook message , i need to save email message and reopen the message .Thereafter , can copy from clipboard

yes , user used office application especially in words , it did happen

i unchecked all the add-in at outlook and still happen intermittently.

thanks ,

lwin

_{Thursday, October 4, 2018 3:19 AM}

any solution for this case?

_{Thursday, October 4, 2018 6:04 AM}

Hi IwinM,

>> yes , user used office application especially in words , it did happen

By this, do you mean the issue also affect Word? May I know if you have tested in other applications like Notepad and see if the problem can only be reproduced in non-Office programs?

Besides, to help narrow down if the issue is related to any software conflicts, please try to perform a clean boot in Windows, then have a try and see if issue persists.

https://support.microsoft.com/en-us/kb/929135

Any updates, feel free to post back.

Regards,

Yuki Sun

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_{Thursday, October 4, 2018 6:21 AM}

it had been done for clean boot so many times coz we did new patches updated at 24 sept .

After update patch version 1808 build 10730.20102 and monthly channel , this issues have been poped up .

please advise us.

_{Thursday, October 4, 2018 6:51 AM}

it had been done for clean boot so many times coz we did new patches updated at 24 sept .

After update patch version 1808 build 10730.20102 and monthly channel , this issues have been poped up .

please advise us.

Hi IwinM,

I checked the release note of Version 1808, Build 10730.20102 but didn't see any documentation about this issue. I have also tried to revert my own Office 365 to the same build as yours but haven't seen the problem yet. Since you mentioned that this is a randomly occurred issue, I'll monitoring for some time period and let you know if I can reproduce the glitch.

As regards to your concern about the update, I noticed that a new update(Version 1809) has been released for monthly channel on September 27, it is recommended to checking for and installing the lasted update and see if there is any improvement.

Additionally, in case the issue still persists after upgrading, personally I'd like to suggest trying to revert to a previous build of Office to check the result:

How to revert to an earlier version of Office 2013 or Office 2016 Click-to-Run

Hope this can be helpful.

Regards,

Yuki Sun

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_{Thursday, October 4, 2018 7:42 AM}

Hi Yuki ,

we cannot revert to previous version because old patch had outlook hang and system heywired which had logged to the MS office 365 team with tickets no: [Ticket #:11104454]

Regarding -

* When notifications (for delivered or undelivered messages or read receipts) come in, MS Outlook will hang. At the same time, MS Word will go haywire as well.*
* In MS Outlook, as you know, Sheila has many different folders to organise her emails. Opening any of these folders may take a long time or cause MS Outlook to hang, with the error message “MS Outlook (Not Responding)”. Moving items into any of these folders will also have the same effect.*

but MS team not able to solved by remote session .

After sometimes , we had figured out the root causes of issues of update patch and MS channel update .

anyway this is the history of the old patch ...

this is why we cannot roll back .

BACK to current issues , would like to know new update (version 1809) had any bugs OR glitches ?

coz we need to make sure before we update new patch .

thanks

lwin

_{Thursday, October 4, 2018 9:43 AM}

BACK to current issues , would like to know new update (version 1809) had any bugs OR glitches ?

coz we need to make sure before we update new patch .

Hi IwinM,

I checked the release notes for Version 1809 (Build 10827.20138) and the Fixes or workarounds for recent issues in Outlook for Windows, currently haven't found any documentation stating there is any known issue particularly in this build. But personally I would like to recommend tying to install the update on one test machine first and monitor for some time before pushing it to all users in your environment.

Regards,

Yuki Sun

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_{Friday, October 5, 2018 9:16 AM}

beside win update , any things to check

_{Monday, October 8, 2018 1:50 AM}

Hi yuki ,

for more clarification , update version of 1809 (build 10827.20138) had issues for outlook ??

is that you mean ? that why you send me fixes or workarounds ?

please let me know.

thanks

lwin

_{Monday, October 8, 2018 6:13 AM}

Hi yuki ,

for more clarification , update version of 1809 (build 10827.20138) had issues for outlook ??

is that you mean ? that why you send me fixes or workarounds ?

please let me know.

thanks

lwin

Hi Iwin,

Sorry for causing the misunderstanding. Actually I was trying to express that currently I haven't seen official documentation stating that there are known issues for Outlook for version of 1809 (build 10827.20138). I myself have also used this build of Office for several days and haven't encountered any issues so far. But in case there is any glitch which hasn't been reported or the new update cannot fix the issue in your original thread, personally I'd like to recommend testing on one machine in your environment to check the result and then decide whether or not to deploy to all users.

Regards,

Yuki Sun

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_{Tuesday, October 9, 2018 7:55 AM}

even if we are testing on one machine , we cannot produce for the issues of clip board copy/ paste issues .

currently , we are having issues with one PC only which had office 365 pro plus veresion

normal standard version users dont have this issues

thanks

lwin

_{Tuesday, October 9, 2018 7:58 AM}

hi yuki,

Below link is for almost similar issues as reported before

https://social.technet.microsoft.com/Forums/windows/en-US/271ab850-9339-4c97-b109-32c19d68c3a5/copy-paste-clipboard-issues-not-working?forum=Office2016ITPro

please have a look

_{Tuesday, October 9, 2018 8:17 AM}

hi yuki,

Below link is for almost similar issues as reported before

https://social.technet.microsoft.com/Forums/windows/en-US/271ab850-9339-4c97-b109-32c19d68c3a5/copy-paste-clipboard-issues-not-working?forum=Office2016ITPro

please have a look

Hi IwinM,

Thanks for sharing the information above.

I checked the link you posted above and then gone through our previous discussion again. You mentioned that you have tried unchecking all add-ins in Outlook, but in order to further troubleshoot the problem, could you please also try the steps below and check the result?

1. Close all Office applications. Start Outlook in safe mode(Press Win+R, type "outlook /safe", press Win+R.), check if copy/paste in Outlook or between Outlook and Word can work properly.

2. If the issue persists when running Outlook in safe mode, please try running Word in safe mode(Press Win+R, type "winword /safe", press Enter.) and see the result.

Since the problem only affect the particular user and still persists after a Windows clean boot, it's likely that this may be caused by any add-ins based on my experience. Hopefully the above two steps can be helpful to eliminate the culprit add-in.

Regards,

Yuki Sun

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_{Tuesday, October 9, 2018 8:33 AM}

HI yuki ,

this is the report of window 10 update version 1809 ussues

https://www.zdnet.com/article/microsoft-pulls-windows-10-october-update-version-1809/

i am a bit of concerned about this . this is very big issues.

have a look and get back to me ASAP

lwin

_{Wednesday, October 10, 2018 1:39 AM}

1. Close all Office applications. Start Outlook in safe mode(Press Win+R, type "outlook /safe", press Win+R.), check if copy/paste in Outlook or between Outlook and Word can work properly.

Yes , it does work properly .

2. If the issue persists when running Outlook in safe mode, please try running Word in safe mode(Press Win+R, type "winword /safe", press Enter.) and see the result.

yes , it work properly as well.

please advice me

_{Wednesday, October 10, 2018 2:28 AM}

1. Close all Office applications. Start Outlook in safe mode(Press Win+R, type "outlook /safe", press Win+R.), check if copy/paste in Outlook or between Outlook and Word can work properly.

Yes , it does work properly .

2. If the issue persists when running Outlook in safe mode, please try running Word in safe mode(Press Win+R, type "winword /safe", press Enter.) and see the result.

yes , it work properly as well.

please advice me

Hi IwinM,

Thanks for the update. Considering that the issue only occur to the particular user, please compare all the add-ins in both Word and Outlook on the problematic user's machine with those on a normal user's computer and check if there is any suspicious one which is only existent on the problematic machine. Try disabling the add-in and check the result.

Regards,

Yuki Sun

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_{Wednesday, October 10, 2018 2:31 AM}

HI yuki ,

this is the report of window 10 update version 1809 ussues

https://www.zdnet.com/article/microsoft-pulls-windows-10-october-update-version-1809/

i am a bit of concerned about this . this is very big issues.

have a look and get back to me ASAP

lwin

Hi Iwin,

Sorry but here we mainly focus on general issues about Outlook desktop client. Since this query is related to Windows update and seems not relevant to the original post, it is recommended to start a new separate on the dedicated Windows forum for better response.

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Regards,

Yuki Sun

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_{Wednesday, October 10, 2018 3:41 AM}

Hi yuki,

yes , u told me that to update the version , am i right?

Hi IwinM,

that 's why i am sending to you for information issues of update .correct me if i am wrong?

_{Wednesday, October 10, 2018 3:43 AM}

currently , issues had been persisted copy/paste from clipboard .

but still Clt+ V to paste while cannot copy/paste from clipboard.

please advise me

_{Wednesday, October 10, 2018 5:40 AM}

Hi yuki,

yes , u told me that to update the version , am i right?

Hi IwinM,

I checked the release note of Version 1808, Build 10730.20102 but didn't see any documentation about this issue. I have also tried to revert my own Office 365 to the same build as yours but haven't seen the problem yet. Since you mentioned that this is a randomly occurred issue, I'll monitoring for some time period and let you know if I can reproduce the glitch.

that 's why i am sending to you for information issues of update .correct me if i am wrong?

Hi IwinM,

The link you shared is about Windows update, while I meant to install the update for Office 365 which is a totally different thing.

Regards,

Yuki Sun

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_{Wednesday, October 10, 2018 5:46 AM}

currently , issues had been persisted copy/paste from clipboard .

but still Clt+ V to paste while cannot copy/paste from clipboard.

please advise me

Hi IwinM,

Sorry but I am not sure about what you mean by this. Do you mean neither using the Copy/Paste button on the ribbon nor using the Ctrl+C/V shortcuts work properly?

Are you in safe mode? Have you tried disabling any add-ins?

Regards,

Yuki Sun

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_{Wednesday, October 10, 2018 6:36 AM}

i dont know why i cannot attach the image in there .

at email message , i cannot clip from clipboard to paste but at that time , i used short cut from keyboard( clt+ v) to make it happen ......

do you get what i means?

at outlook safe mode aslo the same . it happen on intermittently .

i disabledall the add-in but still happen

_{Thursday, October 11, 2018 7:39 AM}

HI Yuki ,

please give me direct link to update for ONLY OFFICE 365 updates .

thanks

lwin

_{Thursday, October 11, 2018 8:40 AM}

HI Yuki ,

please give me direct link to update for ONLY OFFICE 365 updates .

thanks

lwin

Hi Iwin,

For click-to-run editions of Office, please refer to the steps below to check for update:

1. Open any Office app, such as Word, and create a new document.
2. Go to File > Account (or Office Account if you opened Outlook).
3. Under Product Information, choose Update Options > Update Now.

Note: You may need to click Enable Updates first if you don't see the Update Now option right away.

Reference: Install Office updates

Besides, before checking for update, please try to perform an Online Repair of your Office applications and check if it remains.

Regards,

Yuki Sun

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

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cannot copy/paste from clipboard to Email content message /words office 2016 pro plus intermittently

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