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Question
Tuesday, June 17, 2014 5:31 PM
We have a list which has a person (people picker) column. This column pulls from (is validated against) several possible sources including Active Directory. If a name cannot be found when adding/updating a record then the following error message appears in red just below that field:
> No exact match was found. Click the item(s) that did not resolve for more options.
We have a particular record we are trying to update. Per security policy former employees *must* be deleted from AD. Now, however, that the person in the person column of this record has left it is impossible to update his record due to the mentioned error message. His name won't validate even though he still exists in the User Information List.
How can this be overcome? Is it a configuration issue? It must be possible to update the record of a person who has been deleted from AD; otherwise, this would present major issues to organizations. We are considering using text for person names instead of system-validated person columns and clearly that would not be Microsoft's intent.
Question originally posted on:
The given answer indicates an issue with our security policy, but I'm told our policy of deleting (not disabling) AD accounts is fairly standard in the industry. Is Sharepoint not properly equipped to deal with deleted AD accounts? If so, it would seem to render the people picker useless.
All replies (3)
Tuesday, June 17, 2014 5:37 PM | 1 vote
I would agree, this is an issue with the security policy (simply disabling users is also quite common, e.g. in case they return to the organization you can simply reactivate their account). But are you also removing the person from the User Information List within SharePoint?
Trevor Seward
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This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
Tuesday, June 17, 2014 5:51 PM
No. The person remains in the UIL. That's what's particularly confusing. I thought from what I gleaned by reading online that his presence in the UIL would allow him to be found.
This reply, however, suggests that the UIL isn't used as a primary but as a supplemental source of information. Is that right?
I had originally thought that the UIL was maintained behind the scenes as a means of addressing this very issue (deleted AD accounts), but not I am not sure that is the case. And if that's not the case, I'm missing the purpose of the UIL.
Tuesday, June 17, 2014 5:54 PM
There are several resources online about configuring how the people picker finds a match.
http://technet.microsoft.com/en-us/library/cc261988%28v=office.12%29.aspx
Can I safely assume that my issue is not a configuration issue -- that it is entirely related to our security policy of deleting AD accounts? It would have been nice if there was some way to tell the people picker to find the departed employee in the UIL where he still exists.