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Question
Monday, March 19, 2018 9:07 PM
Hi,
In the last week I have started to get a black screen when I log into my account. It seems to be getting worse and after entering my password I can no longer log in just getting a black screen.
Another user on the same PC and admin accounts can log in fine.
Where should I start looking to fix this?
Thanks
All replies (5)
Wednesday, March 21, 2018 9:47 PM ✅Answered | 1 vote
Hi,
Thanks for the replies.
I've uncovered the easiest answer elsewhere on the web.
It turns out that the App Readiness service seems to be causing the problem.
If you go into Services then disable App readiness the problem disappears.
As a side effect you lose any personalised tiles although I never use them anyway. Also there might some issues with windows updates but this was an easy fix.
Cheers
Ian
Ian
Monday, March 19, 2018 9:45 PM
Are you able to delete and re-create this user ?
If not, then tried repairing ?
https://neosmart.net/wiki/corrupt-user-profile/
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Tuesday, March 20, 2018 6:47 AM
Hi,
Does the machine join to a domain and you are doing a domain login?
If you are a domain user, try to login on another machine, seeing if the problem still exists.
if you are local user, I think you should repair you user profile, refer to:
https://support.microsoft.com/en-sg/help/14039/windows-7-fix-corrupted-user-profile
Copy all of the files except the following user configuration profile to a new account.
Ntuser.dat
Ntuser.dat.log
Ntuser.ini
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Tuesday, March 20, 2018 8:24 AM
To evaluate the computer environment please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command:
Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
The command will automatically collect the computer files and place them on the desktop.
Then use one drive or drop box to place share links into the thread for troubleshooting.
This command will automatically collect these files: msinfo32, dxdiag, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Sometimes the dxdiag file needs to be found and saved manually: In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
Please remember to mark the replies as answers if they help.
Wednesday, March 21, 2018 8:48 AM
If you have any problems, please feel free to contact me.
Please remember to mark the replies as answers if they help.
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