Hardware problem, CD/DVD drive

Question

_{Thursday, March 3, 2016 9:36 PM}

Free download of Windows 10 mid December, now CD/DVD drive not recognized.  Load CD, light blinks and you hear disc

running but can't open.  Devise manager doesn't even show a CD drive.

All replies (5)

_{Friday, March 4, 2016 12:34 AM ✅Answered | 2 votes}

Try the following:

Right-click the Start button > Command Prompt (Admin)

Then, at the command prompt type the following ( you can copy and paste) and press "Enter":

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Restart the computer.

_{Friday, March 4, 2016 7:56 AM ✅Answered}

Hi daledee,

First of all, please ensure the device manufacturer website has released the Windows 10 compatible drivers for your model device.

"Devise manager doesn't even show a CD drive"
Please check the following registry key for "UpperFilters" and " LowerFilters" then delet them.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E965-E325-11CE-BFC1-08002BE10318}
Here is a link for reference:
Your CD or DVD drive is not recognized by Windows or other programs (The manually steps should also be applied to the later version)
https://support.microsoft.com/en-us/kb/314060

Best regards

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_{Thursday, March 3, 2016 10:08 PM}

did it work after December?

Unplug DVD and reboot. re plug it into a different SATA port to see if windows recognize it.

try the DVD drive on a different PC.

try a different DVD drive on this PC.

_{Thursday, March 3, 2016 11:21 PM}

Download the latest drivers from Device Manufacturer's website, and install them. 
Check the results after a reboot.

Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

_{Saturday, March 5, 2016 5:05 PM}

Try the following:

Right-click the Start button > Command Prompt (Admin)

Then, at the command prompt type the following ( you can copy and paste) and press "Enter":

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Restart the computer.

Thank you, worked like a treat for me. CD not showing in device manager, added this key rebooted now working.