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Cannot create production checkpoints

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Thursday, February 1, 2018 9:05 AM

Hi,

I have a Windows 7 VM mounted on a Hyper-V 2016 server (no GUI).

On a Windows 10 PC I have the Hyper-V management console.

I cannot create a production checkpoint for the Windows 7 VM from the Hyper-V console (I unchecked the box that gives an option to create standard checkpoint when it is not possible to create production checkpoint).

Is it because the guest is a Windows 7 ? should it be a newer version of the os?

This is the error message I get. I have no errors in the Event viewer (guest or host).

What am I missing?

Thanks.

Luca

All replies (6)

Friday, February 2, 2018 10:34 AM âś…Answered

VSS is enabled on your VM, but looks like in error. Did you install the update on your Windows 7 VM? 

https://support.microsoft.com/en-us/help/3063109/hyper-v-integration-components-update-for-windows-virtual-machines

MCSE, MCSA, MS, MCP, MCTS, System Engineer

Thursday, February 1, 2018 10:57 AM

Hello Luca,

Windows 7 is supported for production checkpoints so it should work. Try updating the integration services on your Windows 7 VM. Check this https://support.microsoft.com/en-us/help/3063109/hyper-v-integration-components-update-for-windows-virtual-machines

Hope this helps

MCSE, MCSA, MS, MCP, MCTS, System Engineer

Thursday, February 1, 2018 4:48 PM

I get this output when I run the powershell command on the host (Hyper-V 2016 Server) .

It means that  Integration Service  is not installed on the guset os, right?

If so, how can i install it?

I have no "insert integration services setup disk" option in the action menu of the hyper-v manager (that is on the windows 10 pc)

Thursday, February 1, 2018 6:43 PM

Not really. You can check if integration services are installed with 

Get-VMIntegrationService -VMName "YourVM"

Or running this cmdlet inside your VM

Get-Service -Name vm*

/en-us/windows-server/virtualization/hyper-v/manage/manage-hyper-v-integration-services

Also make sure that VSS is enabled if integrations services are installed. And of course if installed try to install the update from my previous post inside your guest VM. 

MCSE, MCSA, MS, MCP, MCTS, System Engineer

Friday, February 2, 2018 7:29 AM

Thank you Matej.

I'm really new with virtualization, powershell, etc.

I run those commands and I get these outputs:

inside the VM:

on the hypervisor :

I don't know what that "irreversible error" (last row) means for the Volume Shadow copy Service .

Tthe SecondaryStatusDescription message can be ignored (https://support.microsoft.com/en-ca/help/4014894/vm-integration-services-status-reports-protocol-version-mismatch-on-pr )

Is IntegrationService (correctly) installed or not ?

How can I chech if vss is enabled?

thanks.

Friday, February 2, 2018 2:46 PM

Ok.

I finally managed to install the update .cab file.

Now it works.

Thanks