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Question
Tuesday, February 11, 2020 2:02 AM
I have a PC that is a host to our database. I am attempting to use Remote Desktop (RD). I have disabled firewall and configured router for port 3389. When I use a port checker it times out. Appears that the PC is not listening to the port. I have verified the Remote Desktop is port 3389. If I do all the same steps on another PC workstation, I can remote in and port checker sees open 3389 port.
After comparing the problem PC to working ones, I do not see Remote Desktop Camera Bus, RD Device Redirector Bus, or RD USB Hub under Device Manager. Also in Services, Remote Desktop Services UserMode Port Redirector will not start, or at least stay started. There is an immediate message that says it started then stopped due to not being used.
The registry items appear to be ok. I have even tried to import RDP-Tcp from a working PC but no change.
Any help or suggestions of what to check next would be appreciated.
Thanks!
All replies (4)
Tuesday, February 11, 2020 8:27 AM
Hi,
In order to check port 3389 status, we can open CMD with admin permission, type below command line:
netstat -ano
I want to confirm with you, if you mean:
One problem PC failed to establish remote desktop connection to your databased PC, while another PC successfully establish RDP connection to the database PC?
If so, please run Winver on the problematic PC, and end with enter, capture a screenshot about the system information and post the screenshot within your reply.
Besides, please open CMD with admin on problematic PC, type “sfc /scannow” to check/repair system files.
Best Regards,
Eve Wang
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Tuesday, February 11, 2020 10:48 AM
Hello,
Please refer suggestions mentioned here under 'Check the RDP listener port' heading:
Hope this helps!
Microsoft MVP (Windows and Devices for IT)
Windows Insider MVP
Windows Help & Support [www.kapilarya.com]
Thursday, February 13, 2020 2:21 AM
Hi,
How things are going there on this issue?
Please let me know if you would like further assistance.
Best Regards,
Eve Wang
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Sunday, February 16, 2020 2:57 PM
Hi,
Is there any update?
Please click “Mark as answer” if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.
Best Regards,
Eve Wang
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].