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Question
Monday, December 18, 2017 11:40 PM
I keep getting this message pretty much every day. The credentials have never changed. Please tell me how to fix it.
All replies (5)
Tuesday, December 19, 2017 12:51 AM
Open credential manager in control panel. You may have to re-enter the credentials if the previous data got erased.
See also:
https://forum.synology.com/enu/viewtopic.php?t=122671
S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP
Tuesday, December 19, 2017 2:23 AM | 1 vote
Hi,
If you backup your File on another network drive or file server, please clear credential in Credential manager for this drive. For example, please locate the drive you or network server you use under this screen.
Then, try to reconnect the drive. To do so, open the File History tool and select ‘Reconnect drive’.
Also, this issue could be caused by your network credential. Ensure that the network you’re connecting to is still available and accessing. If it is, then try re-entering your network credentials. To do this, load the File History tool and then select ‘Re-enter credentials’. In the dialog box that opens, enter your username and password, select ‘Remember my credentials’ and then ‘OK’. Refresh the page if you don’t see such a dialog box.
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Thursday, December 21, 2017 1:27 AM
Hi,
Is there any question on this case? For further assistance, please post back here once you are available.
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Friday, December 22, 2017 5:52 AM
Just would like to know if you have time to check the suggestions.
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Friday, January 12, 2018 2:10 AM
We have not heard from you in a couple of days. Please post back at your convenience if we can assist further.
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