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unspecified error in word 2013

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Saturday, May 4, 2013 6:41 AM

we're sorry.we cant open .docx because we found a problem with its contents.
details:
unspecified error
location: part:/word/document.xml,line2,columen574039

All replies (7)

Monday, May 6, 2013 3:06 AM âś…Answered

Hi,

The error message indicates that the file is corrupted. And follow the methods listed in the following link to troubleshoot the damaged file:

http://support.microsoft.com/kb/918429?wa=wsignin1.0

The links applies to Word 2007 and Word 2010, but we can refer to it.

Also, as for the error message, here are some similar cases for you to refer:

http://answers.microsoft.com/en-us/office/forum/office_2010-word/unspecified-error-worddocumentxml-line2-column-0/21971fa0-df44-4ba6-ac42-7d4b5cd4174f

http://social.technet.microsoft.com/Forums/en-US/officesetupdeploylegacy/thread/11c6f40d-e229-428a-9d76-cf0e5be3b8c8

Jaynet Zhang
TechNet Community Support

Thursday, April 16, 2015 8:22 AM | 2 votes

Hi Guys,

Another solution to this I found is to open the document in Wordpad and save as an XML doc.

Then rename it as a Word document and hey presto it should open.

I tested this myself on a corrupt document I had.

Thursday, June 11, 2015 9:22 PM

Thank you, Nobbly30.  This worked like a charm for my corrupted doc in Word 2013.  Very helpful!!!

Thursday, February 11, 2016 9:32 AM | 1 vote

I had a similar error trying to open a .docx with Word 2016. The location identified was line 0, column 0.

I tried opening using Word 2003, but got a lack of memory error while navigating the folders. So responding to that memory issue, I opened task manager to view the memory state. Only 68% was in use, but I closed Word 2003 and another user app which was using the most memory.

Then I was able to open the document in Word 2016. 

Wednesday, July 6, 2016 3:10 PM

Wow - you may have just saved my career... :-) 

I lost a pretty important requirements document and I'm not sure "sharepoint ate my homework" was going to be a good enough excuse...

thanks for sharing!

Friday, July 15, 2016 1:40 PM

Awesome tip! Worked using Word 2013 and kept my co-worker from having a nervous breakdown. Thank you so much!

Monday, October 31, 2016 3:28 PM

I had the same error in Word 2016 where the location was line 0, column 0 as well.  Saved the file as a Word 97-2003 (.doc) file then I was able to open in Word 2016.  Thanks!